Retail Associate

About Ross

Ross is a leading off‑price retail chain with over 2,200 stores. We consistently bring customers a constant stream of high‑quality, on‑trend merchandise at extraordinary savings while providing a fun, treasure‑hunt‑style shopping experience. Our corporate headquarters are in Dublin, CA, with buying offices in New York City, Los Angeles, and Boston, and eight distribution centres nationwide. With 2023 revenues of $20.4 billion, Ross is a Fortune 500 company committed to an inclusive work environment and continuous learning.

• Success – our winning team pursues excellence while learning and evolving.
• Career Growth – we develop industry‑leading talent because Ross grows when our people grow.
• Teamwork – we work together to solve hard problems and find the right solution.
• Diversity, Equality & Inclusion – we celebrate the backgrounds, identities, and ideas of those who work and shop with us, and we strive to be a positive force in our community.

The Retail Associate is responsible for ensuring customers have a positive shopping experience. The Associate greets all customers courteously, treats fellow associates with respect, follows company best‑practice standards, maintains a clean work area, and ensures merchandise presentation. During all working hours, the Associate engages in a range of functions across the store as business needs require and may be requested to perform additional tasks that support customer service and operational goals.

• Prioritises safety – practices safe behaviours and maintains a clutter‑free, clear egress to emergency exits.
• Treats customers and associates with respect and courtesy; is friendly and professional at all times.
• Assists customers at the register, answers questions politely and knowledgeably, greets all customers, and says “thank you” with every transaction.
• Responds promptly to customer service calls and handles all customer issues courteously, calling store leadership when needed.
• Represents and supports the company brand at all times.
• Performs cleaning tasks (sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, disinfecting high‑touch areas).
• Maintains a professional appearance and adheres to the company dress code.
• Performs daily assigned sizing and recovery to keep the store neat, clean and organised.
• Expedites newly received merchandise receipts to the sales floor, merchandises all items per company practice, and maintains brand familiarity within departments to assist customers.
• Understands the Loss Prevention Awareness program, Shortage Highway, Store Protection Specialist position (where applicable) and merchandise protection standards.
• Demonstrates integrity and honesty, safeguarding confidential information, cash, credit card information and merchandise.
• Follows all Mark‑Out‑of‑Stock (MOS) policies, proper processing of each piece and notification of store leadership for disposals.
• Follows all cash handling policies, maintains accuracy when handling bankable tenders, and performs related procedures.
• Displays a sense of urgency to maximise productivity and minimise steps and touches in the workflow.

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritises
• Builds Talent
• Collaborates
• Leads by Example
• Communicates Effectively
• Ensures Accountability & Execution

• Effectively communicates with customers, associates and store leadership in a friendly, respectful, cooperative and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

• Use all store equipment, including PDTs, registers and PCs as required.
• Stand, walk and move around the store up to 100 % of the working time.
• Bend at the waist, squat, kneel, climb, carry, reach, and stoop regularly.
• Occasionally push, pull and lift more than 25 pounds.
• Use janitorial equipment, rolling racks, ladders and other assigned supplies.
• Stockroom shifts – push, pull and lift more than 20 pounds regularly.

Ross is an equal‑employment‑opportunity employer. We consider individuals for employment…