RTD Case Manager

Independence
4851 Independence Street
Suite 200
Wheat Ridge, CO 80033, USA

At Jefferson Center, it is our policy and our mission to be inclusive and mindful of the diversity of everyone who comes through our doors. We are passionate about building a community where mental health matters and equitable care is accessible to all races, ethnicities, abilities, socioeconomic statuses, ages, sexual orientations, gender expressions, religions, cultures, and languages.

Housing Case Manager provides information, support, referrals and assistance to RTD passengers and/or unhoused individuals on RTD property who are experiencing mental health, substance use, or related challenges. This position acts as a knowledgeable liaison to community agencies and is responsible for promoting awareness of the RTD outreach program. The position is housed in RTD offices in Denver and performs encounters on and around RTD stations in the Denver-metro area.

Housing Case Managers empower customers to access identified resources and assist with navigating systems of care to meet identified outcomes. Housing Case Managers provide a wide array of clinical services from a generalist perspective and are knowledgeable of community resources (including housing) and benefits. Housing Case Managers work with all program customers to assess, link and follow up on identified resources and benefits at Jefferson Center and in the community.

• Provides outreach and community-based case management services to persons experiencing homelessness, housing instability, or other resource/benefits needs.
• Conducts in-person visits at encampments on RTD property, and works with clients to identify needs. Actively coordinates care with Jefferson Center, other community agencies, and health providers. Maintains appropriate professional standards and provides appropriate follow-up for consumers.
• Maintains spreadsheets or other tracking processes identified by RTD to capture demographic and other needed information regarding clients being served.
• Manages confidential matters and serves as a liaison between those who are unhoused and service providers offering shelter, housing, food, medical, identification, employment, and other resources.
• Responsible for the coordination and/or completion of needed Jefferson Center paperwork including releases of information, CCARs, and other needed documentation.
• Maintains a positive focus and excellent customer service skills towards consumers, Jefferson Center staff, and the community. Effectively responds to client/consumer needs and problems, initiates and maintains positive interactions, timely response to phone calls, pages, email and other requests.
• Documents all contacts according to Jefferson Center and Navigation Program standards while meeting productivity standards as identified by the Program Director.

Other Duties:

• Submit 90% of all SFRs/Progress-to-Date forms within 3 working days.
• Exhibit enthusiasm, courtesy, adaptability flexibility, and spirit of cooperation in the work environment.
• Maintain effective interpersonal relations and customer service with consumers, peers, upper management, visitors, and the general public.
• Ability to multi-task, prioritize concerns, and effectively manage time independently.
• Effectively respond to client/consumer needs and problems, initiate and maintain positive recovery-based interactions, timely response to phone calls, pages, email and other requests.
• Attend mandatory in-services, compliance with individualized training plan if required.
• Participate in team meetings, clinical staff meetings, and clinical consolations as scheduled.
• Participate in supervision by coming prepared with an agenda. Report high risk/problem cases, and utilize a problem solving approach as well as feedback. Attend supervision at times and intervals agreed upon with supervisor.
• Other duties as assigned by the Director of Navigation and Housing Services.

Employees are held accountable for all duties of this job. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

Required Education, Knowledge, Skills, &

Experience:

• Conferred…