Case Manager, Housing

Case Manager, Housing

Join the Jefferson Center for Mental Health as a Case Manager, Housing. Our mission is to be inclusive and mindful of the diversity of everyone who comes through our doors, building a community where mental health matters and equitable care is accessible to all races, ethnicities, abilities, socioeconomic statuses, ages, sexual orientations, gender expressions, religions, cultures, and languages.

The Navigation Housing Case Manager provides case management services for the Recovery Oriented Housing Program (ROHP) participants. ROHP participants are individuals experiencing or at risk of chronic homelessness, high utilizers of publicly funded systems, possibly disengaged from services, and in need of diverse supportive services. This role identifies barriers to housing and uses creative problem‑solving to address them, performing case review, scheduling, outreach, and supporting client progress to meet ROHP outcome measures.

This position works closely with Navigation’s Housing Specialists, Facilities, therapists and prescribers to identify and overcome barriers that complicate residents’ ability to remain housed, keep files compliant, and serves as a member of our Clinical Housing team.

• Provides case management to voucher residents, including community‑based services, carrying an average caseload of 20 clients.
• Conducts outreach and engagement for residents needing support to maintain housing.
• Identifies barriers, engages residents in goal‑setting and progress monitoring, coordinates care with Jefferson Center and community agencies, and maintains professional standards with appropriate follow‑up.
• Identifies risk factors including lethality and responds accordingly.
• Performs needs assessment for living expenses and other needs such as food, clothing, etc., and provides life‑skills education.
• Coordinates and completes necessary paperwork, including releases of information, HMIS intake and assessment, VI‑SPDAT assessments, Homeless Prevention Demographics Profiles, and other documentation.
• Maintains a positive focus and excellent customer service toward consumers, staff, and the community, working from a strength‑based, recovery‑based perspective with cultural considerations.
• Documents all contacts according to Jefferson Center and Substance Use Outpatient Program standards while meeting productivity standards identified by the Program Director.

• Exhibits enthusiasm, courtesy, adaptability, flexibility, and cooperation in the work environment.
• Maintains effective interpersonal relationships with consumers, peers, subordinates, upper management, visitors, and the general public.
• Ability to multi‑task, prioritize concerns, and effectively manage time independently.
• Attends mandatory in‑services and complies with individualized training plans.
• Participates in supervision, reports high‑risk issues, and uses problem‑solving approaches and feedback.
• Submits 90% of all SRFs/Progress‑to‑Date forms within three working days.
• Completes 95% of all paperwork by the due date.
• Meets required consumer service hours or other productivity measures set by the Program Director.
• Works cooperatively with other community agencies and volunteers for Center committees or task forces.
• Participates in evidence‑based practices and agency initiatives, including Trauma‑Informed Care, Whole Health, Motivational Interviewing, Solution‑Focused, and other best practices.

NOTE:

Employees are held accountable for all duties of this job. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

• Conferred Bachelor’s degree (from an accredited university/college) in psychology, social work, or a related field.
• At least two years of related substance use and co‑occurring mental health experience preferred.
• Certified Addiction Technician (CAT) or Certified Addiction Specialist (CAS) preferred.
• Experience with motivational interviewing and harm‑reduction models preferred.
• Good communication and organizational skills.
• Computer skills such as proficiency…