Office Assistant

Overview

Metropolitan Family Services empowers families to learn, to earn, to heal, to thrive. We are hiring for a full-time Office Assistant to join our DuPage Center team. Our culture centers on community, internally and in the services we provide.

Location

Dupage DuPage, 222 E Willow Ave, Wheaton, IL 60187, USA

Salary

The average starting salary for this position will fall in the range of $38,000 and $43,000 annually. Where candidates fall in this range will be based on skill and experience level.

Essential Job Functions

• Greet staff, clients, and visitors professionally, following safety and compliance practices.
• Answer and direct phone calls, handling difficult or sensitive inquiries with professional judgment.
• Monitor and maintain electronic and physical records and client files, managing open and closed files and responding to record requests and subpoenas.
• Use intermediate skills to create and edit documents and reports with agency software.
• Manage client interactions per agency policies, including check-in/check-out, processing payments, obtaining signatures, and managing physical and electronic documents. Schedule appointments, arrange meetings, and make reminder calls to clients.
• Process accounts receivable, payables, and program billing as assigned.
• Make frequent contacts with community partners and vendors.
• Prepare information for dissemination with community partners or at events.
• Support direct service and administrative staff in agency-wide committees and initiatives, including site/community events.
• Set up, coordinate, and purchase items for site events as needed. Collaborate with leadership on additional needs for meetings and events, including taking minutes.
• Operate and troubleshoot office equipment, reporting issues to the IS Department.
• Order and maintain office supplies and process mail and packages.
• May travel to other MFS sites to serve as backup for support staff, training, or operational tasks.
• Work evening and weekend hours as needed.
• Other duties as assigned.

Knowledge,

Skills and Abilities

• Excellent verbal and written communication skills.
• Intermediate proficiency in office software (e.g., MS Office and Outlook).
• Effective interpersonal and problem-solving skills.
• Strong organizational and time management skills, with the ability to multitask effectively.
• Comfortable working independently in a fast-paced environment.
• Ability to interact appropriately with diverse clients and staff.
• Use discretion and judgment in handling sensitive situations.
• Learn new systems quickly, adapt to change, and take initiative.
• Adaptability, reliability, and dependability are essential skills.

Qualifications

• High school diploma or equivalent education, required.
• 2+ years of office experience, including automated systems experience, required.

Additonal Requirements

• Satisfactorily pass all relevant screenings and criminal background checks.

Transportation/Travel

• Driving for work preferred with a personally owned vehicle. Travel between sites required as needed.

Physical Demands

• Typically requires sitting and standing for extended periods, frequent talking and manual tasks, and the ability to lift up to 50 pounds.

Metropolitan Family Services puts our people first with a top-of-the-line benefits package. Find out more by clicking here. Some highlights include:

• Medical Coverage, Dental Coverage, and Vision Coverage.
• Metropolitan Family Services contributions of $2,000 to individual, and $4,000 to family, HSA accounts, pro-rated to benefits start date.
• FREE General Medicine and Behavioral Health Teladoc services provided to all team members.
• Ascensus 401K plan services with a 4% employer match, vested at 100% on day one of eligibility.

Some of the above benefits are available for part-time and temporary workers; inquire upon hire as to which benefits apply to you.

About Metropolitan Family Services

Metropolitan is Illinois  first comprehensive human services agency and reaches more than 122,970 individuals and families in Chicago, Evanston/Skokie, the southwest suburbs, and DuPage County with services promoting education, economic stability, emotional wellness, and empowerment.

EEO - Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.