Customer Care & Sales Specialist

General Description of Responsibilities

Crossway is looking for a dedicated Customer Care & Sales Specialist to manage incoming orders through phone, email, and website chats. The ideal candidate should possess outstanding communication skills, multitasking abilities, a positive attitude, and a strong work ethic. Key responsibilities include being resourceful and proactive in assisting customers to identify suitable products, along with effective time management and prioritization skills.

This is an on-site position.

• Handle customer order inquiries over the phone, e-mail and responding to chats on our website.
• Work with customers by sharing product information.
• Collaborate with our Sales department for special orders or projects.
• Work with our marketing department to send out review copies.
• Assist our customer service department as needed.
• Cover reception area as needed.
• Perform related and/or special work as assigned.

• Self-starter, analytical, and good interpersonal skills

Commitment to the Crossway publishing ministry and vision, as summarized in the following statement of purpose:
By God’s grace: (a) to bring men, women, and children to Christ as their Lord and Savior; (b) to help individual Christians and the church grow in knowledge and understanding of the Bible and the Christian life; (c) to bear witness to God’s Truth, Beauty, and Righteousness, and the Lordship of Christ in every area of life; and (d) to glorify our Lord and Savior Jesus Christ in every way.

A love for God’s Word and His church. Committed to an evangelical, historic Reformation understanding of the Bible, the gospel, and Christian doctrine. A genuine faith in Jesus Christ as one’s Lord and Savior, and active participation in a local church. Pleasing personal demeanor with a willing, servant’s heart. Creative, energetic, organized, timely, excellence in execution.

• Comprehensive medical, dental, and vision plans for full time employees after 30 days of employment with employer contribution to costs
• Three medical plan options available with monthly premium costs for a family from $125-$300
• Life, long term, and short term disability insurance for full time employees paid by company
• Additional voluntary life insurance offerings paid by employee
• Paid vacation and illness days for full time employees (part time employees PTO accrual based on hours worked.)
• 11 paid holiday for full time employees (part time employees holiday pay dependent on schedule)
• Participation in retirement plan including 25% company match of up to $1,500 for full time and part time employees (temporary employees not eligible.)

Salary range: $20-$22/hr competitive salary based on previous work experience, education, acquired skills, and established relationships. Salary commensurate with current standards for comparable positions and responsibilities within publishing and other leading not-for-profit ministries. Compensation reviewed and evaluated annually by the Executive Compensation Committee (ECC) of the Crossway Board of Directors.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.