Pharmacy Operations Manager

Pharmacy Operations Manager

This role will remain open until filled.

We will consider employment of qualified applicants with arrest and conviction records.

This information is being provided to promote pay transparency and equal employment opportunities  current salary range for this position is $22.50 per hour – $31.00 per hour. To review benefits, please   If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser

• Engages customers and patients by greeting them and offering assistance with products and services.
• Resolves customer complaints, helps respond to customers’ requests in a timely manner and answers non‑clinical questions to ensure a positive customer experience.
• Models and shares customer service best practices.
• Develops strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy.
• Enhances customer experience by increasing focus on healthcare services.

• Assists pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law).
• Completes patient and physician calls under the supervision of a pharmacist (where allowed by law).
• Under the supervision of a pharmacist assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law.
• Within the guidelines of authorized company policies, state and federal laws/regulations, exercises independent judgment to delegate, direct, and assign non‑clinical work in the pharmacy.
• Ensures tasks are completed on‑time and holds others accountable for efficient workflow.
• At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records required by the company and various government agencies.
• Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and organizes pharmacy daily schedule of activities. Recommends allocation of pharmacy hours. Assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies.
• Under the direction of the pharmacist, exercises independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure.
• Manages annual inventory preparation.
• Accountable for completion of non‑clinical patient calls.
• Drives new technology/process roll‑out, champions change and engages team around action planning. Assures proper operation and maintenance of pharmacy department equipment.
• In collaboration with Pharmacy Manager, responsible for recordkeeping and ensuring security safeguards are in‑place.
• Under supervision of the pharmacist, strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription‑dispensing activities.
• Maintains and applies knowledge of Company asset protection techniques. Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager.
• Communicates prescription errors to the accountable pharmacist, and adheres to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program.
• Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows up with insurance companies and medical providers and participates in third‑party audit.
• Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service.
• Manages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off‑site immunization clinics and community events. Builds and sustains relationships with retail partnerships.

• Leads performance management of technicians including making decisions and recommendations regarding discipline and termination.
• Fol…