Patient Representative

Description

Patient Representative – The Friendly Face of Our Practice

As a Patient Representative in our practice, you’ll play a vital role in creating a welcoming, supportive experience for every patient. You’ll often be the first touchpoint for families, coordinating care, and ensuring each visit feels seamless.

If you love building relationships, working in a team-oriented environment, and making a difference in children’s lives, we’d love to meet you!

Schedule:
24 hours per week with rotating Saturdays

• Monday, Wednesday and Friday availability is a must
• Rotating Saturdays
• Ability to work late shifts

Clinic Hours

Wheaton Pediatrics
- Batavia

• Monday
  - Thursday: 8:30am-5pm, Friday 8:30am-4:30pm, Saturday 8:30am-10:30am

Wheaton Pediatrics
- Wheaton

• Monday
  - Thursday: 8:00am-7pm, Friday 8:00am-4:30pm, Saturday 8:30am-1:30pm

If interested - Pick up additional evening and weekend shifts at our Pediatric Immediate Care (PIC) locations in Bannockburn, Libertyville, Schaumburg, and Wheaton and earn a shift differential on top of your base rate!

About Wheaton Pediatrics For almost 40 years
, Wheaton Pediatrics has proudly cared for families in our community. Our experienced and compassionate team provides personalized care for every stage of childhood - from those very first newborn visits all the way through young adulthood. We love partnering with families and helping guide them through each milestone along the way.

With 6 clinicians and 20 dedicated team members, we are committed to delivering exceptional pediatric care in a welcoming and supportive environment. We are excited to welcome you to our team!

Locations:

Wheaton Pediatrics
- Batavia

725 West Fabyan Parkway

Suite Batavia, IL 60510

Wheaton Pediatrics
- Wheaton

1725 South Naperville Road

Suite
100

Wheaton, IL 60189

ESSENTIAL JOB FUNCTIONS:

• Answers phones, schedules appointments and verifies patient information.
• Completes check-in, check-out and end of day processing.
• Enters charges; collects and posts payments.
• Collects patient balances.
• Copies medical records.
• Scans incoming patient records/reports.
• Completes end of day process.
• Processes medical records requests.
• Demonstrates and supports Pedia Trust Core Values.

ADDITIONAL JOB FUNCTIONS

• Performs digital health workflows and initiatives.
• Performs complete referral authorizations.
• Performs other duties as assigned.

Requirements

MINIMUM QUALIFICATIONS:

To perform this position successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Required Education, Knowledge, Skills & Abilities:

• High School diploma required
• Ability to multitask
• Must be detail oriented
• Good communication skills and customer service skills
• General computer knowledge
• Problem-solving skills
• Team player

Required Length & Type of

Experience:

• 2 years of customer service experience
• Office based work experience preferred

Required Certification, Licenses, Registration:

• N/A

PHYSICAL/ENVIRONMENTAL DEMANDS:

The characteristics listed below are representative of the physical and environmental demands required by an individual to successfully perform the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• Some travel required
• Bending and lifting
• Walking
• Exposure to infectious disease
• Exposure to biohazards and other hazardous materials

WHO WE ARE

We're Different

Pedia Trust is a united group of pediatric practices that serve Chicago-area families. Our practices take a unique approach to providing pediatric care:
Our priority is you and taking the time to listen and…