Operations Manager

DuPage County Animal Services (DCAS) is an open admission shelter caring for more than 2,300 animals of varying species annually. This position is for an Operations Manager in the Animal Services Department.

Benefits:
This position is eligible for the complete benefit package including medical, dental, and vision insurance; flexible spending accounts; life insurance; pension; deferred compensation plan; tuition reimbursement; pre-paid legal; and credit union services. Employees accrue time off with pay on designated holidays or holiday pay if required to work, vacation time, sick time, and paid leave. For information about benefit cost and coverage, refer to the Employees Benefit Information policy.

For detailed information on paid time off, refer to the Employee Policy Manual, Section 5.

DuPage County is an Equal Opportunity Employer.

• Evaluates, recommends, implements, and monitors department policies and procedures for compliance with applicable Federal, state, and local rules and regulations.
• Manages daily office operations of the department by prioritizing, assigning, and reviewing work assignments of the assigned senior team members and other staff as necessary.
• Oversees the fiscal and procurement operations, as well as financial resources and the collection and recording of all fees authorized by the Animal Control Ordinance and associated fee schedules.
• Monitors and prepares the annual department budget including forecasting, revenue and expense review.
• Identifies, recommends, and manages employee and visitor/volunteer safety and risk management concerns to maintain the highest possible level of employee and visitor safety.
• Recommends and supervises the completion of facility/equipment repair, improvement, and replacement requests.
• Works with the Administrator and Animal Services staff to develop and oversee initiatives aimed at improving the quality of life of shelter animals, preventing pet relinquishment, providing responsible re-homing assistance, and delivering community programs that support best practices in animal-related care and outcomes.
• Recommends hires and promotions, directs and evaluates employment decisions for all assigned positions.
• Oversees the development and facilitation of in-service for employees.
• Identifies and resolves employee relations and performance issues.
• Establishes and maintains a professional work environment while providing appropriate leadership and direction for staff and volunteers.
• Identifies and resolves high-level customer service issues.
• Promotes positive morale, creativity, and teamwork among staff.
• Works with the Administrator, Animal Services staff, and appropriate departments to develop, carry out and maintain: department mission/vision, special department projects, strategic plan, and emergency animal sheltering plans to be utilized during disasters.
• Monitors industry trends and the work of other model organizations to ensure Animal Control is current on trends and best practices as it relates to Animal Services and animal sheltering.

• Adjusts work assignments and schedules in the event of an emergency to participate in emergency preparedness, response, and recovery activities as assigned.
• Depending on assignment, may maintain required emergency management training, licensure and/or certifications.
• Performs other related duties as required or assigned within the job classification.

Exercises supervision of personnel in related area(s) of responsibility.

• Completion of a Bachelor’s degree in Public Administration, Nonprofit Management, Shelter Management, Business Administration, or a related field, and
• Three (3) years of administrative management experience, including one (1) year in a supervisory capacity in a veterinary or shelter environment; or an equivalent combination of training and experience.

This position requires a valid Illinois driver’s license.

A pre-employment background check is required.

The physical demands described here are representative of those that…