Bank Manager

At Trust Bank, we build relationships. We are seeking an energetic, relationship-driven Bank Manager to lead our Wheaton team in this rapidly growing location. This is an exciting opportunity for a motivated leader who thrives on building meaningful client relationships, developing talented team members, and contributing to the continued growth and success of a high-performing organization.

Job Title:

Bank Manager

Department:
Operations, Wheaton

Reports To:

Market President

FLSA Status:
Exempt

Type of Position:
Full-Time

Job Summary:

The Bank Manager serves as the operational leader of the Wheaton banking team, ensuring exceptional client experiences, strong operational performance, and a collaborative workplace culture. This role partners closely with market leadership to drive branch success, support business development efforts, strengthen community relationships, and cultivate an engaged, high-performing team. The ideal candidate is a proactive leader who enjoys coaching others, solving problems, building relationships with clients and centers of influence, and delivering personalized banking solutions.

Success in this position requires a balance of strong operational expertise, regulatory discipline, and a genuine passion for client service and community involvement.

• Lead, coach, and develop bank staff while fostering a culture of accountability, collaboration, and exceptional client service.
• Collaborate in hiring, training, and coaching staff of the bank.
• Ensure that every associate within their bank represents the vision and mission of Trust Bank while setting the tone for the culture within their location.
• Provide day-to-day leadership, mentorship, and performance coaching to bank associates while fostering a culture of accountability, service excellence, and professional growth.
• Partner with the Market President to execute strategic bank objectives, manage operational risk, and maintain a highly compliant and efficient banking environment.
• Maintain a comprehensive knowledge of policies, rules, and regulations.
• Oversee staff scheduling.
• Help support lending at the bank by assisting in collecting documents to assist the loan process.
• Attend meetings as needed/required.
• Participate in community events or volunteer accordingly to support the bank’s visibility and outreach.
• Handle/Follow up on customer questions and support.
• Open new accounts and perform account changes/updates.
• Open/Close bank as needed.
• Perform other duties as assigned.

• Strong frontline banking experience
• Effective problem-solving and decision making skills
• Excellent probing and listening skills to uncover customer needs
• Excellent interpersonal, verbal, and written communication skills
• Self-motivated, assertive, perform well in a customer services environment and interact with customer and team members in a professional and personable manner, and perform well in potentially stressful situations requiring tact, diplomacy, integrity, and confidentiality
• Strong time management and follow-up skills
• Embraces innovation and continuous learning, with a willingness to leverage emerging technologies, including AI-powered productivity tools, to improve service delivery and operational effectiveness
• Presents him/herself in a professional manner

This is a full-time exempt position, working a minimum of 40 hours per week and longer may be warranted to meet the demands of the job or other duties as assigned. Hours will vary depending on the needs of the bank. Regular schedule is Monday – Friday 8:30 AM – 5:30 PM. Well-lit office environment and the noise level is usually moderate.

The role routinely uses standard office…