Bank Manager

Lead a team. Build relationships. Make an impact.

At Trust Bank, we build relationships. We are seeking an energetic, relationship-driven Bank Manager to lead our Wheaton team in this rapidly growing location. This is an exciting opportunity for a motivated leader who thrives on building meaningful client relationships, developing talented team members, and contributing to the continued growth and success of a high-performing organization.

Founded in 1912, Trust Bank has been committed to "Growing Prosperity Together" for more than a century. We combine the strength and stability of a well-established institution with the entrepreneurial spirit and personalized service of a community bank. If you are passionate about leadership, exceptional client experiences, community involvement, and making a difference every day, we invite you to build your career with Trust Bank.

Job Description

Job Title:
Bank Manager

Department:
Operations, Wheaton

Reports To:
Market President

FLSA Status:
Exempt

Type of Position:
Full-Time

Job Summary

The Bank Manager serves as the operational leader of the Wheaton banking team, ensuring exceptional client experiences, strong operational performance, and a collaborative workplace culture. This role partners closely with market leadership to drive branch success, support business development efforts, strengthen community relationships, and cultivate an engaged, high-performing team.

The ideal candidate is a proactive leader who enjoys coaching others, solving problems, building relationships with clients and centers of influence, and delivering personalized banking solutions. Success in this position requires a balance of strong operational expertise, regulatory discipline, and a genuine passion for client service and community involvement.

Duties and Responsibilities

• Lead, coach, and develop bank staff while fostering a culture of accountability, collaboration, and exceptional client service.

• Collaborate in hiring, training, and coaching staff of the bank.

• Ensure that every associate within their bank represents the vision and mission of Trust Bank while setting the tone for the culture within their location.

• Provide day-to-day leadership, mentorship, and performance coaching to bank associates while fostering a culture of accountability, service excellence, and professional growth.

• Partner with the Market President to execute strategic bank objectives, manage operational risk, and maintain a highly compliant and efficient banking environment.

• Maintain a comprehensive knowledge of policies, rules, and regulations.

• Oversee staff scheduling.

• Help support lending at the bank by assisting in collecting documents to assist the loan process.

• Attend meetings as needed/required.

• Participate in community events or volunteer accordingly to support the bank’s visibility and outreach.

• Handle/Follow up on customer questions and support.

• Open new accounts and perform account changes/updates.

• Open/Close bank as needed.

• Perform other duties as assigned.

What Makes Someone Successful in this Role

• Strong frontline banking experience

• Effective problem-solving and decision making skills

• Excellent probing and listening skills to uncover customer needs

• Excellent interpersonal, verbal, and written communication skills

• Self-motivated, assertive, perform well in a customer services environment and interact with customer and team members in a professional and personable manner, and perform well in potentially stressful situations requiring tact, diplomacy, integrity, and confidentiality

• Strong time management and follow-up skills

• Embraces innovation and continuous learning, with a willingness to leverage emerging technologies, including AI-powered productivity…