Emerging Store Manager

Supervises customer service associates and designated hitters, responsible for managing the front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.

Supports Store Manager with overall operation of the store to achieve company deliverables; works alternate schedule with the Store Manager with minimal overlap; assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability.

Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables.

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices.
• Monitors customer service, provides coaching, training, and develops plans for improvements in both the front‑end and pharmacy. Empowers team members to find the most impactful resolution for customers; seeks solutions that exceed customer expectations and builds loyalty.
• Accountable for improving on overall customer service metrics.

• Supervises the operation of the store and team members, including assigning daily activities, delegating tasks, opening/closing/changing shifts, approving time records and time off, and managing other scheduling conflicts to ensure proper coverage.
• Collaborates with external partners to drive the future of their Walgreen store and supports the Pharmacy Operations Manager in seeking community outreach opportunities.
• Supports Store Manager in leveraging data, analysis, and team member input to make fact‑based decisions, follow up, and monitor impact.
• Supervises the control of store cash management including register counts, withdrawals from bank, armored car pickups, safe deposits, change orders, and oversees all aspects of bookkeeping.
• Supervises front end and pharmacy inventory, completing resets/revisions and price changes; analyzes inventory trends to create corrective action plans and trains/coaches team members to follow inventory SOPs.
• Ensures execution of operational feedback from the Store Manager and District Manager through delegation and supervision of team members.
• Ensures the store interior and exterior are clean and presentable; manages repair and maintenance and responds to emergencies.
• Ensures team members have a working knowledge of all computer and technology systems and software.
• Provides for the safety and well‑being of team members; effectively utilizes the Security Operations Center.
• Complies with all company policies, procedures and applicable laws and regulations, including sale of alcohol, tobacco, fresh food and pharmacy products.
• Completes special assignments and other tasks as assigned.

• Independently analyzes financial and performance data; creates action plans to support achievement of business deliverables.
• Uses operating statements, key performance indicators and other relevant tools to engage the team; drives solutions and actions for store improvement; collaborates with Store Manager to identify sales opportunities and gain insights to ensure growth and performance of the store through new initiatives as directed by the Support Center.
• Supports Pharmacy during busy periods, including serving as a pharmacy technician when necessary.

• Primarily responsible for leading and training team members; provides training, mentoring, coaching and support to enable career development. Responsible for team member discipline, coaching meetings, and makes recommendations regarding performance management including discipline and termination when appropriate.
• Manages team member performance by assigning responsibilities, developing performance plans, setting goals and expectations, observing performance, providing feedback and giving…