Domestic Violence Advocate Floater; Shelter & Hotline

Domestic Violence Advocate Floater (Shelter & Hotline)

Job Category: Other

Requisition Number: DOMES
005062

Apply now

• Posted :
  December 29, 2025
• Full-Time
• On-site

Showing 1 location

Dupage
Du Page
222 E Willow Ave
Wheaton, IL 60187, USA

Dupage
Du Page
222 E Willow Ave
Wheaton, IL 60187, USA

If asked to describe the culture at Metropolitan Family Services, we could do that in one word.
COMMUNITY! Reflected in both our internal culture as well as through the services we provide, community is at the heart of all we do.

Metropolitan Family Services (MFS) empowers families to learn, to earn, to heal, to thrive. Part mentor, part motivator, part advocate, since 1857, Metropolitan Family Services has been the engine of change that empowers families to reach their greatest potential and positively impact their communities. Are you looking to have an impact on more than just a company’s bottom line? Then we’d love to hear from you!

We are now hiring for a full-time DV Advocate floater to join our team at Du Page ! This is a meaningful opportunity to support survivors and be part of a compassionate, mission-driven program. If you are passionate about advocacy, crisis support, and making a direct impact in your community, we encourage you to apply.

This role is part of a 24-hour program, and flexibility in scheduling is required to ensure continuous coverage. This position is a floater role within a 24-hour program, designed to support staffing coverage across multiple shifts. Candidates must be available to work a variety of shifts, including:

• 7:00 a.m. – 3:00 p.m.
• 3:00 p.m. – 11:00 p.m.
• 11:00 p.m. – 7:00 a.m.

Availability on weekends and holidays is required. Schedules will vary based on program needs, and flexibility is essential to ensure continuous services for clients.

SALARY:

• The average starting salary for this position will fall in the range of $44,000 to $48,000 annually. Where candidates fall in this range will be based on skill and experience level.

ESSENTIAL JOB FUNCTIONS:

• Provides direct services to survivors of domestic abuse and/or their children, including crisis intervention, safety planning, emotional support, advocacy, life skills development, parenting support, information, and/or referrals. Direct services provided to clients may be in-person, virtual, or by phone and may be conducted in individual, group, family, or communal settings.
• Assesses and effectively responds to the needs of survivors seeking supportive services using short-term, strengths-based interventions.
• In partnership with the client, develops and regularly reviews a service plan that describes the client’s goals while receiving services and tracks their progress in the achievement of those goals.
• Develops and maintains a strong working knowledge of MFS programs and community-based resources. May facilitate linkages with services both within MFS and in the community.
• Administers any required assessments and outcome tools at their designated intervals.
• Attends any mandatory group supervision and program/agency meetings.
• Participates in a team-oriented approach by collaborating with departmental staff and other programs to provide comprehensive services for clients.
• Completes paperwork in a timely manner, including case notes and other documentation needed for a client’s file.
• Works within contract, grant, and program expectations, including meeting timeline and reporting requirements.
• Remains cognizant of current developments in the field of domestic violence. Attends appropriate workshops, conferences, etc. to enhance professional development and understanding of issues in the field.
• Establishes and maintains contact with local agencies, organizations, and partnering sites as appropriate; effectively and professionally represents Metropolitan Family Services and the domestic violence program in the community.
• Provides services in accordance with the Illinois Certified Domestic Violence Professionals’ code of ethics.
• Other duties as assigned.

KNOWLEDGE, SKILLS and ABILITIES:

• Knowledge of community resources, advocacy and crisis intervention skills, and an understanding of trauma and Trauma-Informed Care is beneficial.
• Empathic, non-judgmental,…