Senior Domestic Violence Advocate; Shelter & Hotline

Senior Domestic Violence Advocate (Shelter & Hotline)

Job Category: Other

Requisition Number: SENIO
004964

Posted: December 19, 2025

Employment Type: Full-Time

DuPage County, 222 E Willow Ave, Wheaton, IL 60187, USA

Metropolitan Family Services empowers families to learn, to earn, to heal, to thrive. Part mentor, part motivator, part advocate, since 1857, Metropolitan Family Services has been the engine of change that empowers families to reach their greatest potential and positively impact their communities. Are you looking to have an impact on more than just a company’s bottom line? Then we’d love to hear from you!

We are now hiring for full-time Senior DV Advocates to join our Family Shelter Service team at our Du Page office. This is a meaningful opportunity to support survivors and be part of a compassionate, mission-driven program. If you are passionate about advocacy, crisis support, and making a direct impact in your community, we encourage you to apply.

This role is part of a 24-hour program, and flexibility in scheduling is required to ensure continuous coverage. Shift assignments may vary based on program needs; the organization typically offers consistent scheduling: a five-day, 8-hour shifts workweek including one weekend day, with holiday coverage as needed.

• 7:00 a.m. – 3:00 p.m.
• 3:00 p.m. – 11:00 p.m.
• 11:00 p.m. – 7:00 a.m.

Salary: The average starting salary for this position will fall in the range of $44,000 and $50,000 annually. Placement within the range depends on skill and experience level.

$1,000 Sign-on Bonus for first-time employees with MFS for staff hired for overnight shifts! ($500 on the first paycheck and $500 after one year of employment).

• Provides direct services to survivors of domestic abuse and/or their children, including crisis intervention, safety planning, emotional support, advocacy, life skills development, parenting support, information, and referrals. Services may be in-person, virtual, or by phone; conducted individually, in groups, with families, or communally.
• Assesses and effectively responds to the needs of survivors seeking supportive services using short‑term, strengths‑based interventions.
• In partnership with the client, develops and regularly reviews a service plan that describes the client’s goals and tracks progress toward those goals.
• Develops and maintains a strong working knowledge of MFS programs and community-based resources; facilitates linkages with services both within MFS and in the community.
• Assists DV Program Supervisor with variable administrative duties, including staff training and support; development and maintenance of shift schedules, data collection and reporting; and backup for Program Supervisor or other staff as needed.
• Provides consultation to other staff as needed and assumes a leadership role in fostering positive working relationships with community partners.
• Administers any required assessments and outcome tools at designated intervals.
• Attends mandatory group supervision and program/agency meetings; may facilitate team meetings in the absence of the DV Program Supervisor.
• Collaborates with departmental staff and other programs to provide comprehensive services for clients.
• Completes paperwork in a timely manner, including case notes and other documentation needed for a client’s file.
• Meets contract, grant, and program expectations, including timelines and reporting requirements.
• Stays current with developments in the domestic violence field; attends workshops, conferences, etc., to enhance professional development.
• Establishes and maintains contact with local agencies, organizations, and partnering sites; represents Metropolitan Family Services and the domestic violence program professionally in the community.
• Provides services in accordance with the Illinois Certified Domestic Violence Professionals’ code of ethics.
• Assists the Program Supervisor in compiling and submitting information for the biannual IL CDVP training, supervision, and CEU‑granting site status renewals.
• Other duties may be assigned.

• Knowledge of community resources, advocacy, crisis intervention skills,…