Information Technology Specialist , Grade 20

Please note: The salary range above represents this position’s earning potential. The anticipated hiring range for this position will be $69,601 - $105,355
, based on the candidate’s qualifications and experience.

Montgomery County Department of Recreation is a nationally recognized and award-winning agency with a mission to provide high quality, diverse, and accessible community-based programs, activities, and services that serve the recreation and leisure needs of the Montgomery County community. The department manages 39 facilities including recreation centers, senior centers, and indoor and outdoor aquatic facilities and provides thousands of programs such as out-of-school activities, aquatics, classes, youth and adult sports programs and leagues, senior programs, and therapeutic recreation.

Montgomery County Recreation is seeking a motivated, knowledgeable, and service-oriented IT professional to join its Information Technology team as an Information Technology Specialist I.

This position plays an essential role in supporting the Department’s daily technology operations across 39 recreation facilities. The successful candidate will configure, maintain, and troubleshoot desktops, laptops, printers, tablets, smartphones, and other endpoint devices while providing remote and on-site Tier 2 and higher-level technical support.

The IT Specialist I will assess technology needs, research and implement effective solutions, support hardware and software applications, maintain IT inventory, manage user accounts and security groups, and help ensure that equipment and applications are secure, reliable, and ready for use. This role requires strong technical and problem-solving skills, attention to detail, adaptability, and a commitment to delivering responsive, customer-focused service.

If you enjoy solving technical challenges, supporting diverse users, and helping technology work seamlessly in a dynamic, community-focused environment, we encourage you to apply.

• Configure, install, maintain, and troubleshoot hardware, software, and endpoint devices, including desktops, laptops, printers, tablets, and smartphones.
• Provide remote and on-site Tier 2 and higher-level technical support to resolve hardware, software, application, and connectivity issues.
• Support departmental applications, user accounts, security groups, servers, networks, local area networks (LANs), wide area networks (WANs), and telecommunications systems.
• Research, test, implement, and administer new and emerging technologies to improve operational efficiency and meet departmental needs.
• Apply established IT security practices to protect information systems, network services, devices, and user access.
• Assist with developing, documenting, and maintaining system backup and recovery procedures.
• Document computer applications, system requirements, updates, modifications, configurations, and software releases.
• Help ensure technology equipment and applications are properly configured, functional, secure, and ready for use across all 39 recreation facilities.

• Assess end-user and departmental technology needs and recommend appropriate hardware, software, and system solutions.
• Collaborate with technology subject-matter experts to define system requirements, evaluate capabilities, and identify opportunities for improvement.
• Support technology procurement by translating business needs into technical specifications and evaluating compatibility with existing systems and infrastructure.
• Analyze data-processing requirements and assist with planning system capacity, workloads, layouts, installations, and modifications.
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