BA Multi-Unit Team Leader

About the Role

BA Multi‑Unit Team Leader 3 at H&R Block

• Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders
• Partner with the District General Manager (DGM) to create and implement office‑level growth plans and client growth targets, including developing local partnerships and managing office community involvement
• Assist DGM in recruiting and interviewing candidates for tax office associate positions
• Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns
• Build an engaging team environment across all offices by training and coaching associates recognizing outstanding associate contributions
• Lead daily team meetings and communicate essential information to tax office associates
• Create associate work schedules across all offices and ensure accurate timekeeping, as well as labor management for associates in all offices
• Travel between offices as required
• Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment*

• People management experience with a demonstrated ability to grow and develop associates
• Demonstrated aptitude for growth plan execution and the ability to lead towards a growth culture
• Strong decision‑making and judgment skills and the ability to function well in a fast‑paced environment with minimal supervision
• Strong interpersonal and communication skills, and a customer‑centric mindset that seeks to understand and exceed client needs
• Computer proficiency with the ability to use MS Office
• Bachelor’s degree in a related field, or high school diploma with an equivalent combination of experience
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns)*

Pay range $15.00 - $40.00/Hr.

• Employee Assistance Program with Health Advocate
• Wellbeing program, Better You
• Neurodiversity and caregiver support available to you and your family
• Various discounts on everyday items and services
• Medical Coverage, 401(k) Retirement Savings Plan and Employee Stock Purchase Plan
• Check out all available benefits at

H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.