Sr Mobile Expert

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.
• Success In Resolving Sales And Customer Service Pain Points.

• High School Diploma/GED (Required)

• 12+ Months Tenure As Mobile Expert (Neighborhood/Signature), Elite Account Expert Or Elite Tech Expert. (Required)

• Strong Customer Service
  
  Skills:
  
  Passion, Integrity, And Energy Necessary To Create And Dynamic Work Environment Necessary To Deliver A World Class Shopping Experience (Required)
• Retail Sales:
  Retail Experience In High Volume Environment And Ability To Work In Varied Environments (Required)
• Detailed Organization:
  Strong Organization, Multi-Tasking, Versatility, Communication, And Attention To Detail (Required)
• Training:
  Acclimate Local Retail Sales Associates And Partner Sales Associates To Unique Event Environment (Required)
• Mathematics:
  Consistent Accuracy With Basic Math And Proficient Use Of A Calculator (Required)
• Pass Certification And Quarterly Re-Certification Process. (Required)
• Consistently Performs Above Company Average In Sales Metrics. (Preferred)
• Demonstrated System And Tool Knowledge With The Ability And Aptitude To Learn New Skills. (Preferred)
• Strong Problem-Solving Skills And Ability To Handle Customer Escalations With A Calm And Professional Demeanor. (Preferred)
• Demonstrated Ability To Work In A Fast-Paced Environment And Handle Multiple Priorities Simultaneously. (Preferred)
• Passionate About People, Teams, And Our Un-Carrier Values. (Preferred)
• At least 18 years of age
• Legally authorized to work in the United States

• Travel Required (Yes/No):
  
  No

• DOT Regulated Position (Yes/No):
  
  No
• Safety Sensitive Position (Yes/No):
  
  No

Hourly Base Pay: $30.00

Annualized Incentive Target: $7,200

Successful candidate’s actual incentive earnings vary based on performance and full-time status. All employees at T-Mobile, are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability…