Document Production Workflow Coordinator

Document Production Workflow Coordinator (Wednesday‑Saturday 7 AM‑6 PM)

$19.00/hr - $21.65/hr

Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world‑class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries.

We’re a people‑powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high‑volume print and digital communications, we’re the behind‑the‑scenes team making everything run smoothly.

The Document Production Workflow Coordinator is an experienced position delivering exceptional customer service to our clients by ensuring timely and accurate document production at an intermediate to advanced level. The role includes advanced assessment of documents, technical proofing, edits, conversions, formatting, creation, comparisons, and ensuring quality. The Coordinator may train team members and manage workflow coordination within a shift or site.

• Intakes work requests from the client; including clarification of job instructions and negotiation of deadlines with the requester. Seeks alternate solutions to deadline requests as needed.
• Prioritizes work requests across team and balances multiple projects based on experience and established guidelines, especially when working with escalated deadlines or issues.
• Serves as a definitive resource for all questions relating to document production, proofreading, and quality assurance by the team.
• Identifies and corrects errors in complex business documents to ensure quality of return product to requesters.
• Detects formatting and compositional errors in documents; verifies citations are properly formatted.
• Checks corrected proofs of documents against mark‑up for comparison and quality assurance.
• Monitors team members’ adherence to formatting standards and utilizes generally accepted proofreading marks and reference resources.
• Demonstrates proper professional expectations for team members when dealing with client requesters and work requests.
• Develops and delivers on‑going training of new and existing team members.
• Facilitates focus and coordination among shifts to meet or exceed client expectations for quality, timeliness, and service.
• Trains junior staff members as needed.
• Communicates with manager and/or client on job or deadline issues in a timely and professional manner.
• Assists Lead, Supervisor, or Manager in executing administrative procedures or systems across impacted team members.
• Ensures team adherence to company policies (conduct, attire, performance, attendance).
• Works collaboratively, demonstrating open and flexible communication within and across team members.
• Contributes to recommendations for individual development goals, training, or performance expectations.
• Interacts with clients in person, over the phone or electronically.
• Adheres to Williams Lea policies in addition to client site policies.
• Uses equipment and supplies in a cost‑efficient manner.

• Bachelor’s degree or equivalent years of experience.
• Minimum of 3 years prior office experience in proofreading, word processing, or document production.
• Advanced knowledge of Microsoft Office suite and technical troubleshooting of applicable software.
• MS Office (Word, Excel, PowerPoint) certification desired.
• Advanced knowledge of document production and/or proofreading procedures and/or generally accepted practices.
• Extensive experience in business terminology, document production, and proofing formats; skill and efficiency in reference resources.
• Attention to detail with emphasis on accuracy and quality; able to coordinate across the team and work on multiple projects simultaneously.
• Excellent verbal and written communication and…