Casino Host

Delaware North Gaming is searching for a Casino Host to join our team at Wheeling Island Casino in Wheeling, West Virginia. As a Casino Host, you’ll be integral to our exciting gaming operation, developing and implementing new promotions, building successful connections with our guests, managing special events, and much more. If you’re knowledgeable about casino games, have a high degree of integrity, and love connecting with others.

At Delaware North, we care about our team members’ personal and professional journeys. These are just some of the benefits we offer:

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

• Network with known players to identify and contact high-value guests by phone, email, and in-person interactions
• Establish and maintain relationships with assigned guests; keep players informed of events, activities, programs, and benefits as a VIP casino guest
• Make outgoing phone calls to generate trips, book accommodations, special events, hotels, restaurant reservations, and other amenities
• Create and manage special events including player parties, marketing promotions, and other activities to reward and recognize new and loyal existing players
• Survey players to determine their needs and share feedback with leadership for continuous program improvement

• At least two years’ experience in a customer service or sales position
  1 year as a Casino Host or similar preferred
• At least 21 years of age
• No college degree required
• Able to obtain and maintain a state gaming license
• Knowledgeable about various games, their rules, and can speak to them comfortably

• Ability to stand, walk, or sit for extended periods of time
• Ability to lift at least 25 lbs
• Must be able to work nights, weekends, and holidays

Days
Evenings
On call
Holidays
Evenings as needed
Weekends
Events

Source:
Hospitality Online