Helpdesk Technician

Amentum is a global leader in advanced engineering and innovative solutions, supporting critical missions across defense, intelligence, energy, and civilian sectors. Our people are our competitive advantage, driven by purpose, collaboration, and a commitment to delivering excellence for our customers and communities. We are currently seeking a Helpdesk Technician to support our Legacy Management Contract in Morgantown WV/Remote.

The Helpdesk Technician is responsible for consistently providing professional support for a wide range of technology services needs to a geographically dispersed user population representing widely varying levels of technical capabilities.

• 1.Provide technical assistance and troubleshooting related to personal computer (PC) software & hardware and telecommunication services, including connectivity, to all LM and LMS employees, subcontractors, and affiliates.
• 2.Provide efficient, knowledgeable, and professional telephone, email, and face-to-face support of the user population to address requests.
• 3.Thoroughly and accurately document all activity in the organization’s trouble-ticketing system.
• 4.Troubleshoot issues presented in a timely and accurate fashion.
• 5.Provide end user training and assistance where required.
• 6.Collaborate with other IT support personnel for topics beyond the scope of first level support.
• 7.Possess ability to independently organize own work to meet established objectives, using discretion in performing duties.
• 8.Consistently provide polite, professional, and patient telephone support for a wide range of technical support needs to a geographically dispersed user population representing widely varying levels of technical capabilities.
• 9.Work with end users to identify and deliver required software and hardware service via telephone, email, and in-person interaction.
• 10.Install, configure, test, maintain, monitor, and troubleshoot end user workstation software and hardware, networked peripheral devices, and telecommunications services.
• 11.Perform on-site and remote analysis, diagnosis, recommendation, and implementation of corrective solutions for complex PC issues.
• 12.Assist in maintaining an inventory of all computers, monitors, printers, scanners, and other peripheral equipment.
• 13.Maintain up-to-date knowledge of relevant software and hardware products.
• 14.Other duties as assigned.

Bachelor’s degree in computer science, information technology, business, or related field. Experience in lieu of education considered.

Experience

No minimum experience required. 2 years of Helpdesk experience preferred.

Licenses

No licensure required

Certifications

No professional certification required. Microsoft, Adobe, CompTIA A+ or other technical certifications preferred.

Must be able to obtain and maintain facility credentials/authorization.

Note:

U.S. Citizenship is required for facility credentials/authorization at this work location.

• 1.Drug Screen
• 2.Physical Assessment (if applicable)
• 3.Background Check (Criminal, Civil, Educational, Previous Employment, etc.)
• 4.Driver Record Screen (for positions requiring on-the-job-driving)

• 1.Possess theoretical and practical knowledge of software and hardware and exposure to assisting others with needs related to the topics.
• 2.Excellent technical knowledge of network operations and PC hardware and peripherals.
• 3.Comprehensive working knowledge of computer systems and commonly used software, specifically current versions of Microsoft Windows and Office suite of products.
• 4.Capability to quickly grasp support requirements for software and processes specific to the…