Studio Manager - Playa Vista

Job Title: Studio Manager
- Playa Vista Direct Supervisor: Regional Sales and Operations Manager Status: Salaried exempt Location: 90094

West Coast Fitness West Coast Fitness is a leading franchisee of Orange theory® Fitness with 50+ studios in Los Angeles, San Francisco’s Bay area, Sacramento, and Ohio. Our mission is to lead, support, and inspire the Orange Passion. We do this by focusing on our amazing and talented team and emphasizing the 3 Cs of Success
- Clarity, Communication, and Collaboration. We strive to grow future leaders with an atmosphere of inclusivity, enthusiasm, and empathy. Established in Los Angeles, CA, in 2014, WCF prides itself on building teams that break records, innovate with intention, and continue to expand our reach – many of our original teams are still with us today!
Orange theory
Fitness Led by highly skilled coaches, each Orange theory workout incorporates endurance, strength, and power elements through a variety of equipment including treadmills, rowing machines, TRX Suspension Training®, free weights, and more. As a heart-rate-based total-body group workout, OTF combines science, coaching, and technology to guarantee maximum results from the inside out. The result is more energy, visible toning, and a supercharged metabolism for MORE caloric afterburn, MORE results, and MORE confidence, all to deliver you MORE LIFE.

• Foster the Orange theory community and culture inside and out of the studio
• Develop and execute new member acquisition and retention plans alongside the marketing team
• Proactively address your studio’s hiring needs by identifying your team’s strengths and areas of opportunity
• Recruit, hire and develop a stellar sales team
• Ensure all company-wide initiatives are executed in/out of the studio
• Acknowledge your team’s wins and show gratitude
• Provide in-the-moment feedback and coaching to your team when necessary
• Oversee the onboarding, training, and development of all new full-time, part-time, and ASM new hires
• Be an expert on studio-specific and company-wide operational procedures and policies
• Demonstrate a solution-oriented mindset and ability to execute within company standards in any situation
• Coach your team on time management and prioritization of tasks/initiatives to ensure all deadlines are met
• Use discretionary judgment to ensure OTF brand standards are being followed and communicated with ROM
• Ensure studio-level goals & operating budgets are achieved
• Perform monthly evaluations of Sales Associates/Assistant Studio Managers and provide mentoring for improvement
• Evaluations should include a one-on-one meeting to review performance notes.
• Plan, attend and help execute a minimum of (1) community event per month and ensure the Sales Team has a presence
• Strategize and execute a Monthly Marketing Plan (B2B, Guerilla Marketing, Community Events, Brand Awareness, Partnerships + Sponsor ships, etc.)
• Attend quarterly Regional Sales Workshop
• Ensure that the facility is clean, maintained, and operationally sound
• Provide and maintain the highest level of customer service
• Must possess the ability to resolve conflict
• Engage and monitor Slack Communication

• Education:
  
  Bachelor’s Degree in a related job field, a plus
• Knowledge +
  
  Experience:
  
  Minimum of 1-2 years of previous sales experience (highly preferred); minimum of 3-5 years of retail or equivalent management experience; minimum 2 years of recruiting, hiring, and developing experience; experience in the Health and Fitness Industry (preferred); experience in customer service/hospitality (preferred)
• Soft Skills:
  
  Self-motivated and driven sales professional; excellent communication and organization skills required; ability to effectively give…