HVAC Service Manager

HVAC Service Manager – Appalachian Heating, West Virginia Summary

The Service Manager is to lead and develop a high-performance team consisting of technicians. Our Service Manager is responsible for creating, improving and maintaining our high standards of 5‑star customer service. Your primary goal is to unleash the potential of each of your team members to overachieve in their objectives every day. The Service Manager is accountable for planning, managing and continually improving to ensure that the growth, customer service, productivity and financial objectives are driven to a standard of excellence for field operations through regular coaching and collaboration with team members and 3rd party partners.

Our Service Manager will be passionate about consistent ride‑along’s, coaching, on‑boarding direction, and delivering relevant training and meetings for a growing team.

$60, plus bonus

• Competitive Pay – Salary/Bonus
• Company vehicle, gas card, tool account, tablet, laptop, and phone are company provided
• 401(k) with fully vested company match
• Medical, Dental, and Vision insurance
• Health Savings and Flexible Spending accounts
• Variety of ancillary benefits
• Paid time off
• Professional development

• Lead, manage, and hold accountable your team including 1:1s, team meetings, coaching, etc.
• Schedule, coordinate, and offer operational assistance for technicians to satisfy customer needs and standards
• Review technician’s work to ensure quality and meet the established standards, techniques, and safety requirements
• Provide training programs to ensure that technicians are properly educated about the latest service techniques, equipment, general working conditions, and safety procedures
• Regularly communicate with the dispatch to ensure that technicians are appropriately scheduled according to the level of skill, efficiency, and training needs
• Monitor and evaluate budgets, targets, and objectives to ensure company profitability
• Specify and ensure that the parts needed are ordered promptly to guarantee meeting deadlines
• Communicate with vendors and suppliers on warranty problems, product recall reports, and product operating issues
• Collaborate on the company and departmental goals and objectives with other managers
• Understand and enforce Service Titan processes and assist with price book modifications
• Be accountable to your metrics and be willing to try new things to improve
• Handle customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers
• Oversee customer issue resolution, including site visits, oversight of repairs, phone call follow‑ups
• Assist with or perform administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory

• Proficient in repairing and maintenance of HVAC systems
• Ability to complete repairs and service HVAC systems
• Ability to clearly and effectively communicate ideas related to policies and procedures and provide guidance to management and employees, verbally and in writing
• Prior experience as a Service Technician for over 10 years in a residential and commercial setting
• Management experience for over 5 years in a residential setting with proven growth
• Proficient using mobile devices, Google Suite, Video Calls, and Microsoft Office applications
• Proficient with Service Titan platform
• Drug‑free, clean background, and clean MVR
• Ability to follow safety standards
• Ability to manage time effectively and efficiently
• Ability to multi‑task
• Regular and reliable attendance

• 5+ years of plumbing experience
• High school diploma or equivalent
• Possess a valid driver’s license
• Education from college, trade school, or military
• Eligible…