Provider Support Specialist

The Provider Support Specialist of the Child Care Resource Center is responsible for assisting child care providers in the West Virginia CARES system, WV STARS Career Pathway system, providing support in person or on the phone as needed, participating in community outreach events, and relieving the Supervisor of clerical duties and minor administrative business details.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

• Bachelor’s degree in human services or related field or early care and education or child development. The definition of related fields includes social work, sociology, psychology, counseling, interpersonal communications, elementary or special education, and behavioral science.
• Ability to work collaboratively in a team environment as well as independently.
• Ability to follow directions and work well with others.
• Ability to prioritize and handle multiple tasks simultaneously.
• Knowledge of office equipment and understanding of sound basic office procedures.
• Prior use and understanding of computers, word processing and spread sheet application. Have a good understanding of how to use technology such as internet, Microsoft Office programs, and other programs as needed.
• Good typing and editing skills.
• Ability to work with persons from varied socio-economic backgrounds.
• Willingness to work with people of cultural, ethnic and racial diversity.
• Ability to maintain confidentiality.
• Good written and oral communication skills.
• Must hold a valid driver’s license and able to drive throughout the covered region and state.