Job Description & How to Apply Below
In this capacity, you will provide guidance and support to the Reservations Team, ensuring that all guest interactions are handled with professionalism and empathy. You'll also play a key role in training new staff and maintaining service standards while addressing complex guest needs. Your leadership will greatly contribute to the overall guest experience at our spa.
Key Responsibilities:
• Lead and manage the Reservations Team's daily activities
• Deliver a warm welcome and professional phone service
• Ensure accurate and timely reservations are made
• Identify guest needs and promote appropriate spa services
• Collaborate with Massage Services for efficient scheduling
Requirements:
• Prior customer service experience in a sales role
• Leadership skills in a sales environment preferred
• Proficiency with Microsoft Word, Excel, and Outlook
• Strong written and verbal communication skills required
• Willingness to work full-time, including weekends
Lead our Reservations Team at Scandinave Spa Whistler by providing exceptional service and creating unforgettable guest experiences.
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