Guest Experience & Operations Coordinator

The role

This is a year-round, permanent part-time (15-25hrs/week) position based in Whistler with the flexibility of remote administrative work during the off-season. There is an opportunity to grow into a full-time role as we continue to get busier. You will report to the Operations Manager and play a vital role in ensuring every adventure runs smoothly, from the first inquiry to the final high-five at the end of a trip.

• Guest magic:
  Delivering exceptional service before, during, and after trips.
• The hub:
  Coordinating bookings, reservations, and guest communications.
• Field ops:
  Assisting with day-of guest check-in and operational coordination.
• Behind the scenes:
  Maintaining accurate administrative records and supporting continuous improvement initiatives.
• The extra mile:
  Contributing to sales, marketing, and exciting new business projects.

We're looking for an enthusiastic, adaptable problem-solver who:

• Loves the mountains and backcountry recreation.
• Is dependable, organized, and stays calm under pressure.
• Embraces new technology and learns quickly.
• Thrives in a small, "all-hands-on-deck" team environment.

• Excellent communication and customer service skills.
• Strong computer skills (you'll learn our booking systems fast!).
• Occupational First Aid Level 3 (80-hour) or a willingness to get it.
• Valid Class 4 Driver's Licence or a willingness to obtain one.
• Bonus Points:
  
  Experience in tourism, IC Sam training, or experience with reservation software.

• Competitive Pay:$30/hour
  , depending on experience and qualifications.
• Flexibility: A work schedule that varies with the seasons.
• Growth:
  Real opportunity to evolve into a full-time role as we expand.
• Perks:
  Industry discounts and the best office views in BC.

An immediate start is available for the right candidate.