Scandinave Spa as Reservations Agent

Position: Join Scandinave Spa as Reservations Agent
Embrace the opportunity at Scandinave Spa Whistler as a Reservations Agent, ensuring a seamless booking experience for our guests while promoting relaxation and well-being.

This dynamic role entails engaging with guests through calls and emails to facilitate reservations and provide information about our spa offerings. You'll utilize your customer service expertise to address inquiries and promote our Thermal Journey and massage services. Your contributions will enhance guest experiences and uphold our commitment to hospitality.

Key Responsibilities:

• Communicate warmly and professionally with guests

• Make accurate reservations and document guest preferences

• Enhance guest experiences by suggesting services and upgrades

• Manage group inquiries as directed by the Sales Team

• Complete daily operational tasks effectively

Requirements:

• Experience in customer service, especially in call centers

• Proficiency in Word, Excel, and Outlook

• Strong communication skills in both verbal and written forms

• Ability to solve problems proactively and maintain composure

• Willingness to work flexible hours, including weekends

Utilize your skills at Scandinave Spa Whistler to create memorable guest experiences.