Assistant Director of Rooms

Assistant Director of Rooms at Fairmont Hotels & Resorts
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Join us at Fairmont Chateau Whistler, a mountain luxury resort located at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver. We offer ski‑in, ski‑out convenience in winter, an on‑site championship golf course in summer, and many dining and health club facilities.

Providing engaging, sincere, personalized service is one of the ways our Colleagues and Leaders turn moments into special memories for our guests. As Assistant Director of Rooms you will oversee our Front Office, Fairmont Gold, Guest Services, Ski Valet, Concierge and Luxy Arrival Experience teams.

Salary Range
: $88,000 - $95,000 per annum, dependent on experience and education.

• Elevate the overall arrival experience by developing the role of the Luxury Arrival Experience Coordinator.
• Lead by example, coaching colleagues on luxury service standards and welcoming guests; lead hotel teams in recognizing loyalty guests, return guests, VIPs & Owners.
• Become the ALL‑Loyalty champion, conducting quarterly loyalty training for all Rooms departments.
• Develop, implement and execute the Luxury Suite Experience Program.
• Handle guest comments and complaints, ensuring guests’ needs are exceeded.
• Recruit, develop and manage performance of all reports.
• Organize, coordinate and supervise training, conducting regular training sessions and communication meetings.
• Administer employee payroll, forecasting and administration on a daily, weekly and monthly basis; maximize room revenue through yield management meetings and approved Revenue Management strategies.
• Balance operational, administrative and colleague needs.
• Other duties as assigned.

• Previous leadership experience required in a Rooms department.
• Previous Property Management System experience required.
• Knowledge of security equipment, fire suppression, emergency response & VIP protection procedures.
• BC Security Services License.
• BC Driver's License with a clean driver's abstract.
• Level 2 First Aid Certificate.

• Subsidized staff accommodation provided.
• Complimentary meal in our staff cafeteria per shift.
• Access to our Employee Travel Program, with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide.
• Hotel leisure benefits including Golf/Ski passes.

Visa Requirements
:
To progress with your application, you must be legally eligible to work in Canada. The hotel cannot assist with obtaining Canadian work authorization.

APPLY TODAY: Visit  to learn more about Fairmont Chateau Whistler and the opportunities within our resort.

We encourage you to let us know if you require accommodations during the application or recruitment process. Persons who anticipate needing accommodations may contact  in confidence.