Maintenance Supervisor

As an ambassador of The Sundial Hotel Whistler, the Maintenance Supervisor is responsible for overseeing the day-to-day operations of the Maintenance Team, ensuring the hotel, suites, equipment, and grounds are maintained to the highest standards.
The Maintenance Supervisor will lead and support the maintenance team in completing preventative maintenance, repairs, inspections, and daily operational tasks. This role plays a key part in ensuring the safety, comfort, and overall experience of our guests, employees, and owners.
The Maintenance Supervisor will also work closely with the General Manager and other department leaders to prioritize maintenance needs, coordinate work orders, manage contractors and suppliers, and ensure projects and repairs are completed efficiently and professionally.
This role extends beyond the job description—team members will be trained across various departments and may be required to assist wherever needed to deliver seamless, exceptional service.

Key Responsibilities    Leadership & Communication    Supervise, support, and provide direction to the Maintenance Team
Coordinate daily maintenance tasks and prioritize work based on urgency and operational needs
Foster strong communication and cooperation across all departments, suppliers, contractors, and partners
Maintain comprehensive knowledge of both the Sundial Boutique Hotel and Carleton Lodge layouts, facilities, and equipment
Communicate maintenance concerns and operational updates clearly with management and other departments
Support the training and development of maintenance team members
Safety    Maintain a clean, safe, and organized work environment
Ensure the Maintenance Team follows all health and safety policies and procedures
Ensure proper use of cleaning chemicals, tools, equipment, and protective gear
Identify, report, and address safety concerns promptly
Maintain a full working knowledge of emergency procedures, including the hotel fire panel
Ensure hot tub inspections and chemical testing are completed and properly documented
Administration    Assign, complete, and track Work Orders and charge-backs
Monitor and follow up on outstanding maintenance requests
Maintain accurate maintenance logs, inspection records, and documentation
Respond to emails and team requests in a timely and professional manner
Assist management with maintenance planning, purchasing, and budgeting when required
Coordinate and oversee external contractors and service providers as needed
Maintenance & Facilities    Oversee and execute the hotel's preventative maintenance program
Complete and monitor maintenance requests and inspections throughout the properties
Perform and oversee minor repairs, including drywall, tile, locks, fixtures, plumbing, electrical, and general building repairs
Troubleshoot and assist guests with in-room technology and equipment issues
Ensure common areas, building exteriors, garbage areas, and equipment rooms are maintained
Coordinate snow removal and salting of common areas as required
Monitor hotel equipment and facilities and proactively identify maintenance needs
Ensure suites and common areas are maintained to hotel standards
Assist with larger maintenance projects and renovations as required
Security & Emergency Response    Patrol hotel properties (Sundial and Carleton Lodge) as required
Respond to hotel alarms, maintenance emergencies, and incidents promptly
Liaise with external authorities, including police and fire services, when necessary
Complete and file occurrence reports
Monitor property conditions and address potential security or safety concerns
Support the hotel’s emergency response procedures
Performance Expectations    Demonstrate and promote the company’s core values
Lead by example and maintain a positive and professional work environment
Adhere to the mission, vision, and guiding principles
Be punctual, dependable, and respectful toward all team members
Provide clear direction and support to the Maintenance Team
Offer support across departments whenever possible
Meet deadlines and fulfill commitments
Proactively monitor hotel conditions and address issues before they impact guests
Communicate professionally in all…