General Services Assistant

Join North Yorkshire Council's operational team at one of our many multiuse venues, which host a wide variety of exciting events year-round. In this frontline, customer facing role, you will help deliver a first-class visitor experience. Your daily duties will include scanning tickets, ushering guests, performing pre-show checks, selling ice cream, and resolving ticketing queries.

We are looking for enthusiastic individuals to join our team on a flexible, casual basis. These relief-hour roles are perfect if you want to work on an ad-hoc basis around your existing commitments.

• Deliver exceptional customer service by maintaining a polite, positive attitude and resolving customer feedback or complaints quickly and efficiently
• Undertake front-of-house duties and event stewarding, including scanning tickets, ushering guests to their seats, and managing entry
• Manage cash collection at events and concerts in strict accordance with established financial procedures
• Monitor stock levels and rotation, conducting regular inventory checks and reporting any shortages to the Line Manager
• Maintain site safety and visitor well-being, remaining alert to fire or accident hazards and acting as the designated Fire Marshall during emergency evacuations
• Adhere to Health and Safety and relevant hygiene legislation
• Support the Duty Manager in checking, cleaning, and replenishing public facilities to ensure they are in full working order
• Report accidents, maintenance issues and incidents promptly
• Demonstrate operational flexibility by providing shift cover for colleagues and undertaking reasonable additional duties as requested by Senior Managers

• Working knowledge of Health and Safety and Hygiene regulations including COSHH
• Excellent interpersonal, communication and customer service skills, with a confident and professional approach, and the ability to handle customer feedback and complaints in a positive manner
• Ability to work independently using your own initiative, while actively contributing to a supportive team dynamic
• Self-motivated and enthusiastic, a multitasker who can remain calm under pressure

When you join us, you are entitled to our outstanding benefits and wellbeing plan as part of your position:

• a local government pension scheme
• family friendly leave
• salary sacrifice, employee cash backs and discount schemes
• learning, development and career advancement opportunities
• Health Assured - confidential help and support for your wellbeing

Closing Date: 06 September 2026

Company:
North Yorkshire Council

Salary: £25,620 - £25,989

Location:

Whitby, North Yorkshire

Sector:
Corporate Services

Sector:
Administration

Sector:
Communications

Job Role:

Officer

For more details or if you have any questions, reach out to Jill Gomez-Mannion on Jill.

Gom