Office Coordinator

Solid Ground
White Bear Lake, MN 55110, USA

• On-site
• Full-Time
• Requisition #: OFFIC
  002301

Who We Are

Solid Ground (SG) is an award-winning nonprofit organization whose proven, holistic approach helps families build the strong foundations they need to emerge from homelessness into a brighter future. Through safe, affordable housing and innovative supportive programming, Solid Ground helps families transition to a higher-level of self-sufficiency and break the cycle of homelessness and poverty for the next generation.

Why You’ll Love Working Here

At the heart of Solid Ground is the belief that housing stability is fundamental to the healthy development of children and to a family’s ability to be contributing members of the community. Solid Ground currently runs eight programs in suburban Ramsey and Washington Counties and housing over 660 individuals annually. Our mission is to prevent and end homelessness for families with children in the communities we serve through housing, resources, and opportunity.

Wages

$21.00 - $23.00 per hour depending on qualifications and level of experience

• Paid vacation and sick time
• 12 paid holidays
• Competitive health, dental, and vision insurance
• Health Savings Account (HSA) and options for Flexible Spending Accounts (FSA)
• Long-term disability insurance – the employer pays the premiums
• Employer-paid basic life insurance with the option for additional coverage paid by the employee
• Voluntary benefits:
  Accident, hospital indemnity, critical illness, short-term disability insurance
• Solid Ground sponsors a retirement plan with a 3% employer match plus immediate vesting

Because Solid Ground is a member with Metropolitan Alliance of Connected Communities (MACC) who partners with St. Mary’s University, Solid Ground employees and their spouses are also eligible for the following benefits y’s University:

• Discounted tuition for Bachelor’s, Master’s, and Doctorate programs
• Access to advancement (internships, job placement, field practice)

Schedule

This is a regular, full-time position that will work Monday through Friday 8:00am – 4:30pm.

Job Summary

Solid Ground is hiring an Office Coordinator to provide broad front desk, administrative, and resident support to ensure efficient daily operations at East Metro Place. This position creates a welcoming, safe, and professional first point of contact for residents, staff, visitors, and vendors while helping maintain organized and secure office systems.

Responsibilities

• Serve as the first point of contact for residents, visitors, vendors, and volunteers with a welcoming and professional demeanor.
• Answer and route phone calls; respond to inquiries via phone, email, and in person.
• Support residents by answering questions, providing resources, and connecting them with the appropriate staff.
• Monitor entry activity and ensure compliance with building access and visitor protocols, including maintaining visitor logs and vendor check-ins.
• Assist residents in submitting maintenance requests and coordinating with property management as needed.
• Maintain a safe and clean lobby and community space environment.
• Assist with communication materials such as notices, sign-ups, postings, and surveys.
• Maintain accurate, timely, and organized records of front desk communications, including the nature of inquiries, follow-up needs, and referrals to appropriate staff, while ensuring confidentiality.
• Assist with office supply inventory, ordering, and distribution.
• Maintain filing systems and help track operational documents and key control logs.
• Provide support for meetings, community room scheduling, and setup.
• Support implementation of safety and security procedures and communicate updates to staff, residents, and visitors.
• Provide backup coverage for the organization’s…