Manager Operations

MANAGER CENTRAL OPERATIONS – White Bear Lake, MN Full-Time

$95000 - $125000 / year

This position is not eligible for relocation, works 100% in office. Must be eligible to work in the United States without visa sponsorship.

Full-time Benefits and bonus eligible!

BENEFITS

Smarte Carte Inc. offers a competitive compensation package and outstanding benefits including Group Health & Dental Insurance, Company Paid Life Insurance, Company Paid Short-term Disability, Matching 401k, Paid Time Off, Paid Holidays, Wellness Program, Company Outings and more!

COMPANY BACKGROUND

Smarte Carte is a global provider of travel and leisure infrastructure solutions, serving major airports, transportation hubs, entertainment destinations, retail locations, resorts, and fitness centers across North America, Europe, the Middle East, and Asia-Pacific. For more than 50 years, we have partnered with over 3,500 world-class venues to deliver convenient, reliable services used by millions of people each year.

Our portfolio includes luggage carts, smart locker systems, mobility rentals (ECVs, wheelchairs, and strollers), massage chairs, medallion collectibles, and a variety of guest and passenger services designed to enhance the visitor experience.

Are you looking for a job with a flexible schedule, great pay, and a fantastic work environment? Are you looking for a place to develop and build your career? Do you like to have your voice heard and be involved in process improvements? Then Smarte Carte is the place for you! A positive attitude and willingness to learn are the top qualities for our ideal candidate.

Smarte Carte prides itself on having a diverse and inclusive workforce. All genders, ethnicities, and backgrounds are encouraged to apply. Smarte Carte is focused on being environmentally responsible by owning/operating recyclable equipment and reducing our carbon footprint.

BASIC JOB FUNCTION:

The Manager of Central Operations is responsible for leading day-to-day operations at Smarte Carte’s primary warehouse and production facility in White Bear Lake, MN. This role oversees all operational functions within the facility, including logistics, production and assembly, quality, inventory, safety, and facilities management.

The position requires a hands‑on operations leader with strong systems acumen, people leadership capability, and the ability to translate demand, production requirements, and inventory strategy into safe, efficient, and predictable execution. While oversight is currently limited to a single warehouse, the scope of responsibility spans end-to-end operational execution with direct impact on cost, service levels, and customer experience.

KEY RESPONSIBILITIES:

Leadership & People Management

• Build, lead, and sustain a positive, inclusive, and safety-focused operations culture
• Establish clear performance expectations; provide routine feedback and coaching
• Conduct annual performance reviews and provide compensation and workforce planning input
• Manage staffing levels, schedules, wages, and use of contract labor

Operations Execution

• Lead warehouse, production, and assembly operations to meet production, quality, and service targets
• Ensure adherence to established production, productivity, quality, and customer service standards

Inventory, Production & Systems

• Maintain working knowledge of BOM structures, production orders, and sales order flows
• Partner with planning and inventory teams to ensure accurate inventory data, efficient material utilization, and appropriate purchasing
• Develop and maintain processes for the handling, storage, movement, and tracking of raw materials, components, and finished goods
• Ensure compliance with company policies and procedures related to receiving, transfers, warehouse management, and…