Member Specialist

Member Specialist – Sam's Club

Join to apply for the Member Specialist role at Sam's Club
. This role ensures area of responsibility is maintained in accordance with Company policies and procedures, provides member service, assists with secure assets, and supports training and continuous improvement.

$19.00/hr - $26.00/hr

• Ensures area of responsibility is maintained in accordance with Company policies and procedures by properly handling returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages.
• Provides member service by maintaining exit areas, reviewing member receipts, acknowledging the member, and identifying member needs. Assists members with purchasing decisions and locating merchandise.
• Provides member service by maintaining self‑checkout area, resolving member issues and concerns, promoting Sam's Club products and services, and guiding members regarding self‑service technology.
• Processes member purchases, accepts payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types.
• Assists with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity, maintaining paperwork logs and required documentation, executing emergency response procedures, and ensuring compliance with company security and safety practices.
• Assists with the training of Member Frontline Service associates on company processes and procedures, teaching new technology and tool functionality, delivering new program rollout training, and providing continuous learning and process improvement opportunities.
• Complies with company policies, procedures, and standards of ethics and integrity, implementing related action plans using the Open Door Policy and applying them in executing business processes and practices.
• Completes work assignments and priorities using policies, data, and resources; collaborates with managers, coworkers, customers, and other business partners to identify priorities, deadlines, and expectations; carries out tasks and communicates progress.
• Respects the Individual by embracing differences, building a supportive workplace, mentoring others, strengthening the team, and fostering a culture of belonging.
• Acts with integrity, maintaining and promoting highest standards of ethics, supporting Walmart’s regenerative goals, and acting in a self‑less manner that is humble, self‑aware, honest, fair, and transparent.
• Serves customers and members by delivering results while putting the customer first and makes decisions based on reliable information.
• Strives for excellence by displaying curiosity, learning, taking calculated risks, and driving continuous improvements while using new technologies and skills.

• Customer Service, Retail experience including operating front‑end equipment (e.g., cash register).
• Working with mobile retail applications.

• None listed.

Entry level

Part‑time

Management and Manufacturing

Retail

• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase, and company‑paid life insurance.
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting; PTO and/or PPTO can be used for vacation, sick leave, holidays, or other purposes.
• Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• Live Better U – company‑paid education benefit program for full‑time and part‑time associates.

Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances.

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job.