Team Leader, Management

Overview

Join to apply for the Team Leader role at H&R Block
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Our Company:
At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong. We strive to continuously improve our business and have a long-term strategy and transformation plan known as Block Next, designed to elevate how we work, how we serve, and how we lead in our industry.

If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is open.

As you inspire people to make confident, informed decisions about their lives, careers, and money, you’ll build client relationships that will grow stronger every year.

A Typical Day:
As a Team Leader, you’ll provide leadership to a customer-centric team of associates and accelerate the seasonal tax business by managing a single H&R Block tax office.

• Lead the front-line management and development of tax office associates to deliver an outstanding client experience and achieve office growth objectives.
• Serve as a knowledgeable resource on tax topics and products for associates, helping them excel.
• Partner with the District General Manager to create and implement office-level growth plans, including developing local partnerships and managing office community involvement.
• Assist the District General Manager in recruiting and interviewing candidates for tax office positions.
• Serve as point of contact for onsite escalated client service concerns and ensure client scheduling conflicts are resolved.
• Lead daily activities to ensure work is completed on time, with attention to quality standards, priorities, and goals.
• Build an engaging team environment by training and coaching associates to meet Service Standards and recognize outstanding contributions.
• Lead daily team meetings and communicate essential information to tax office associates.
• Create associate work schedules and ensure accurate timekeeping and overtime management.
• Prepare tax returns, as required.
• Conduct timely performance reviews and partner with Associate Relations Center to address performance concerns.

• Prior experience in a customer service, shift leader, or similar role; experience supervising or managing people.
• 2+ years as a Tax Professional (or equivalent).
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).
• Annual continuing education and the ability to meet IRS and applicable state requirements.
• Computer proficiency with MS Office; ability to work independently with minimal supervision.
• Demonstrated customer-centric mindset, with resilience and adaptability to flexible schedules and assignments.
• High school diploma or equivalent (or higher).

We invest in your total well-being. Benefit offerings include an Employee Assistance Program with Health Advocate, wellbeing programs, neurodiversity and caregiver support, various discounts, and benefits with eligibility requirements (Medical Coverage, 401k, and Employee Stock Purchase Plan). Check  for more information.

The Community You Will Join:
We are committed to a Connected Culture where trust, care, and connections help everyone feel safe to bring their authentic self to work every day. H&R Block is an equal opportunity employer and celebrates diversity in the workplace.

• Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.

Location:

White Hall, AR