Customer Service Operations Associate

Location: City of White Plains

Customer Service Operations Associate page is loaded## Customer Service Operations Associate remote type:
Hybrid (8 days/month) locations:
USA - White Plains, NYtime type:
Full time posted on:
Posted Todayjob requisition :
R0052996

The
** Customer Service Operations Associate (CSOA) – Filing Manager
** is a key member of the Account Services Department within CT Corporation’s Business Licensing (BL) Team. This role is responsible for preparing and submitting applications necessary to obtain, amend, renew, or close licenses and registrations for our diverse client base, ensuring accuracy, timeliness, and compliance across various industries.

*
* What We’re Looking For:

** We’re seeking a detail-oriented, tech-savvy individual with a strong sense of initiative and a passion for helping clients succeed. If you enjoy managing multiple tasks, working cross-functionally, and thrive in a fast-paced environment—this role is for you!
*
* Key Responsibilities:

*** Prepare and file standard, advanced, and specialized license applications and renewals across a range of clients and industries.
* Submit between 50–100 filings per week, depending on complexity.
* Collaborate closely with Customer Success Associate–Account Managers (CSA) to ensure timely fulfillment of all filing orders and resolve any barriers to licensure.
* Report changes in filing procedures to the BL onboarding and/or research teams to keep internal databases current.
* Communicate effectively with government agencies and internal teams to facilitate successful filings.
* Maintain accuracy and confidentiality when working with sensitive client data.
*
* Qualifications:

*** 1–2 years of experience in data entry, licensing, or a related administrative role preferred.
* Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Adobe PDF.
* Strong organizational and time management skills with exceptional attention to detail.
* Comfortable working in a fast-paced, deadline-driven environment.
* Excellent communication and interpersonal skills, with a customer-first mindset.
* Ability to work both independently and as part of a collaborative team.
* Demonstrated discretion and professionalism when handling confidential information.## Our Interview Practices
* To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process.

Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
** Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
*** Compensation:
** Target salary range CA, CT, CO, DC, HI, IL, MA, MD, MN, NY, RI, WA: $45,100 - $61,700
** Wolters Kluwer reported 2023 annual revenues of €5.6 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,400 people worldwide.
** Our customers work in industries which impact the lives of millions of people every single day. Our mission is to empower our professional customers with the information, software solutions, and services they need to make critical decisions, achieve successful outcomes, and save time.

Our expert solutions combine deep domain knowledge with technology to deliver both content and workflow automation to drive improved outcomes and productivity for our customers.

We are committed to helping professionals improve the way they do business and solve complex problems with our range of digital solutions and services, which we continuously evolve to meet their changing needs. Our 188-year legacy and portfolio represent thousands of customers worldwide.

For more information about our solutions and organization, visit , follow us on , , and .At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and  2024 we were awarded Ragan’s Top Places to Work for Employee Wellbeing:
Large Organization, in recognition of our commitment to maintaining and enhancing the well-being of our colleagues through our ‘Together we thrive’ well-being program.
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