Customer Service Gate Agent

Join to apply for the Customer Service Gate Agent (Full-Time) role at Piedmont Airlines
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We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way we deliver industry‑leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Customer Service Gate Agent in our Ground Handling Department.

The primary responsibility of the position is assisting passengers with boarding the aircraft. This role monitors computerized passenger boarding, assists customers with special needs, and changes customer flight itinerary as required. The successful candidate will be able to successfully complete the Gate Agent training course, lift seventy (70) pounds, and work all shifts. This position will report to the General Manager.

• Assist passengers in boarding and disembarking flights
• Monitor computerized passenger boarding
• Assist customers with special needs, including arranging for wheelchairs and unaccompanied minors
• Change customer flight itinerary and seat assignments as required
• Operate the Jetway
• Work as a team to provide excellent customer service and meet corporate objectives

• Successful completion of training course
• Ability to meet company goals and customer expectations in a high energy environment
• Effective communication skills
• Ability to organize, prioritize, and multitask

• Previous airline experience
• Previous employment as a front-line customer service provider
• Basic knowledge of computer applications and programs

• Use of telephones, computers, and other office equipment
• Airport ramp environment, subject to varied weather conditions and elevated noise levels
• All shifts including weekends, nights, holidays and/or irregular shifts

• Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs
• Handle objects up to 70 pounds
• Assist passengers with disabilities, including, but not limited to, pushing wheelchairs

Employment is contingent upon a valid driver’s license and clear driving record, 10‑year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age.

Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available.

$17.00/Hourly

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

In addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria.

January 20, 2026

Please note that job postings expire at 11:59 PM Eastern Standard Time on the day before the job Final date to receive applications. Ensure your application is submitted on time to be considered for the position.

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Seniority level:
Entry level

Employment type:

Full‑time

Job function:
Other

Industry: Airlines and Aviation