Customer Service Manager

Location: City of White Plains

Our motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen", is evident in every interaction with our customers, co‑workers, and teammates. We strive to find the best and brightest talent for each position within our organization, enabling the unique qualities of each individual to shine and compliment the entire team.

Objective

The customer service manager is responsible for creating and leading a customer service team focused on providing exceptional service for all internal and external customers. The manager will focus on increased company sales, contribute to customer list and build relationships with existing and new customers.

Reasonable Accommodations

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsibilities and Duties

• Greet customers in a friendly, professional manner
• Supervise the customer service team, prioritizing, assigning, and monitoring work; provide training as required
• Oversee invoicing for services for accuracy and completeness
• Review customer service team payroll, manage overtime, and submit to payroll for processing
• Responsible for the hiring process to create a well‑rounded team with customer and safety focus
• Act on any reports of service failures or customer concerns until resolved to customer satisfaction
• Maintain vendor list for hotels, ground transportation, etc.; negotiate preferred rates for customers and pilots

Key Competencies

• Customer focus – naturally outgoing/extroverted; excellent interpersonal skills, self‑motivated, and highly customer oriented
• Communicate with customers and employees in person, on phone, and through radio communications
• Strong computer skills including Microsoft Office products and point‑of‑sale programs
• Basic mathematical knowledge
• Must be able to operate a motor vehicle and be insurable by company insurance policy (requires clean driving record)

Reporting Relationship

This position reports to the General Manager.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, to include but not limited to:

• Stand to greet customers during verbal exchanges, walk throughout the facility to interact with customers
• Possible exposure to hazardous noise levels, chemicals, fumes, and machinery

Position Type and Expected Hours of Work

This is an exempt position. This position may require working evenings and weekends, and on scheduled company holidays.

Travel

Travel is expected for this position to industry trade shows, sales opportunities, and new location start‑up as required.

Education, Experience, and Eligibility Qualifications

• Customer service experience preferably in the service industry
• Aviation/Hospitality customer service experience preferred
• Ability to work evenings, weekends, and holidays
• Ability to pass a background check
• Zero tolerance drug‑free employer includes pre‑employment and random screening

AAP/EEO Statement

Million Air is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Industries

Airlines and Aviation

Location & Salary

Manhattan, NY – $90,000.00–$

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