Customer Service Representative
Job in
White Plains, Westchester County, New York, 10601, USA
Listed on 2026-10-10
Listing for:
Axelon Services Corporation
Full Time
position Listed on 2026-10-10
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Customer Success Management, Technical Support
Job Description & How to Apply Below
- Location: White Plains, NY
- Duration: 6 Months
- hybird in either: NYC;
White Plains, NY;
Clayton, MO;
Chicago, IL; or Coppell, TX - Tuesday/Wednesday in office
- Assist in resolving intermediate technical issues and troubleshooting.
- Conduct intermediate product training sessions for customers.
- Monitor and analyze customer usage patterns.
- Document and communicate recurring customer feedback to the team.
- Collaborate with sales and support teams on customer issues.
- Identify and escalate critical customer issues.
- Recommend product/service improvements based on customer feedback.
- Advanced communication skills:
Effective verbal and written communication skills. - Customer relationship management:
Skills to manage and nurture customer relationships. - Analytical skills:
Use basic data to identify trends and insights. - Problem-solving:
Intermediate problem-solving capabilities for resolving customer issues. - Product knowledge:
In-depth understanding of product features and benefits. - Training skills:
Ability to convey information effectively during training sessions. - Project management:
Basic project management skills to handle varied tasks. - Technical proficiency:
Intermediate proficiency with CRM and other customer support software. - Proficient with Microsoft Office Suite applications including Word, Excel, PowerPoint, and Outlook.
- A minimum of one year of business-to-business (B2B) client/customer service experience is highly preferred.
- Strong analytical skills, along with excellent organizational, time management, and multitasking skills.
- Ability to absorb product knowledge quickly and process information to apply to company needs.
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