Home Care Scheduling Coordinator; Bilingual: Spanish

Job Title

Home Care Scheduling Coordinator (Bilingual: Spanish)

True Care Home Care

Full‑time, Monday‑Friday 2pm – 10pm, onsite in White Plains, NY

$22.00/hr – $24.00/hr

True Care is a licensed home‑care agency dedicated to providing compassionate, personalized care that enhances the quality of life for individuals and families across the New York Metropolitan area. Our mission is to empower health and enrich lives through holistic, client‑centered services that promote dignity, comfort, and well‑being.

The Home Care Scheduling Coordinator is responsible for coordinating caregiver placement and visit confirmations between the Home Health Aides and our patients. Duties include creating and maintaining staff schedules, confirming attendance, and communicating with caregivers, patients, and families while adhering to True Care’s policies and procedures. The coordinator also performs case management for the assigned caseload to provide best‑quality service.

• Strategically coordinate placement of services between clients in their homes and the caregivers on HHAeXchange.
• Maintain a caseload of 90‑115 patients ensuring they receive the best home‑care service.
• Participate in departmental trainings.
• Assist the Team Lead with coverage and work with team members to resolve staffing challenges.
• Communicate openly with other staff regarding scheduling, availability, attendance, and larger‑scale issues; ensure documentation is updated for all caregivers and patients in HHAeXchange.
• Verify caregiver attendance, prioritize staffing for no‑shows or call‑outs, and address missed visits based on patient needs.
• Handle and respond promptly to incoming calls, emails, or faxes from physicians, contracts, or clients requesting report status or information; communicate with contracts for patient status.
• Communicate with patients and families regarding appointment scheduling, physician plan of care, appointment changes, no‑shows, and cancellations.
• Maintain and document communication with all caregivers in HHAeXchange; coordinate caregivers’ schedules and maintain a monthly schedule of all services.
• Verify billed services against requested services.
• Maintain patient confidentiality and privacy with dignity and respect.
• Participate in patient case conferences, in‑service programs, exit interviews for caregivers, and orientation.
• Manage phone calls in a supportive, reassuring manner for patients, families, physicians, and others.

• High School diploma/ GED equivalent.
• Knowledge of HHAeXchange is highly preferred.
• Bilingual fluency in Spanish.
• Strong interpersonal and communication skills.
• Able to deal with difficult or sensitive situations in person or on the phone.
• Excellent customer service; empathy and patience in working with the elderly population.
• Able to multitask and work in an extremely fast‑paced environment.
• Professional demeanor when handling issues.

• Health, dental, and vision insurance.
• 401(k) with company match.
• Paid vacation, company holidays, sick leave, and floating holidays.
• Professional development opportunities.
• Mission‑driven work in an innovative healthcare space.

True Care is a licensed Home Care Agency providing outstanding homecare service in the New York Metropolitan area. Our dedicated professionals are committed to ensuring client satisfaction and comfort while maintaining excellence in staff, procedures, and responsiveness. The team values continuous improvement and aims to elevate the standard of home‑care services across the region.