Lead Certified Medical Assistant

The 61st Street Service Corporation, provides administrative and clinical support staff for Columbia Doctors
. This position will support Columbia Doctors, one of the largest multi-specialty practices in the Northeast. Columbia Doctors’ practices comprise an experienced group of more than 2,800 physicians, surgeons, dentists, and nurses, offering more than 240 specialties and subspecialties.

The Lead Certified Medical Assistant (LCMA) is an experienced Medical Assistant with strong collaboration and leadership skills. In this role, the incumbent will lead a collaborative team of CMA’s by providing day-to-day guidance and mentorship. This role will work closely with providers across multiple specialties as well as with other clinical and administrative staff to deliver an exceptional patient experience that contributes to positive health outcomes for patients and a work culture in alignment with our values of Service-Oriented, Trust, Empathy, Safety, Inclusion, and Communication.

• Greet and interact with patients, visitors, vendors, and all faculty and staff.
• Prepare patients for their visit including:
• Pre-visit organization of information required for an efficient in-office experience, performing patient escort and rooming functions (taking vital signs, medication reconciliation, accurate documentation of chief complaint, updating history as requested, updating EMR (Epic) as required).
• Assisting patients as needed with walking, dressing, collecting and processing specimens and point of care testing, preparing for exam, etc. Serving as a chaperone in the exam room as requested.
• Assisting physicians with examinations, procedures, and department-specific therapies that does not require medical judgement or decision making.
• Performing phlebotomy duties and point-of-care tests such as urinalysis and pregnancy tests.
• Preparing and labeling collected specimens and ensuring timely delivery of specimens to appropriate designation.
• Ensuring that proper labs are drawn and documented via Epic. Assisting in troubleshooting missing labs from Epic as instructed by supervisor.
• Entering orders in Epic as required.
• Notifying physicians and nurses of emergencies and performing first aid.
• May remove sutures or staples under the supervision of a physician or other appropriately licensed person, provided that the patient is evaluated, at a minimum, immediately before the procedure by an appropriately licensed professional.
• Open sterile packages, under the continuous and direct supervision of an appropriately licensed and credentialed individual.
• CMAs may insert items into an autoclave and may remove sealed packages from an autoclave; the CMA must, however, be under supervision once opening the sealed package of autoclaved instruments (like opening a “sterile package”).
• Managing and tracking the patient flow from arrival until exam room departure using an EMR system, including welcoming and informing patients of any delays.
• Serving as a liaison between physicians and other individuals such as patients.
• Preparing and maintaining medical charts.
• Copying and mailing requests for medical records.
• Performing additional check-out functions such as scheduling, referrals, and additional tasks as needed.
• CMAs cannot perform:
• Set up or manipulate any sterile field.
• Perform pre-procedural preparation/disinfection (setting up a sterile field).
• Perform additional specialty-specific duties as assigned and based on clinical operational needs.
• Other duties as assigned.

• Assist Supervisor and/or Manager with daily staffing schedules, time off requests, same day…