Senior Director, Talent Development Operations

ABOUT VEGIn 2014, VEG was born with a mission to help people and their pets when they need it most by challenging norms and fixing the ER experience. Since then, we’ve expanded rapidly, with hospitals nationwide open 24/7/365, and created an ER experience that focuses on what our pets and pet parents really need. We’ve done the same for our people (VEGgies), finding a way to say YES so they are empowered to achieve great things, grow in unexpected ways, and find a place where they truly belong.

We’re rethinking emergency care from every angle—from how we run our hospitals to how we support the people working inside them. That’s where our headquarters team comes in. Whether building technology to make our hospitals more efficient, recruiting and growing incredible VEGgies, or bringing our brand to life through marketing, our VQ (VEG Headquarters) team makes it all possible—ensuring our hospitals and people have everything they need to help pets and their families.

VEG is a 2025 and 2026 certified Great Place to Work.

THE JOBAt VEG we find a way to say YES—and this role brings that mindset to turning learning into capability across VEG, so VEG quarters (VQ) can equip our hospitals and frontline VEGgies to grow, perform, and deliver the VEG experience consistently as we grow.

As Senior Director, Talent Development Operations, you’ll lead the people and systems that turn Talent Development strategy into scalable development across VEG—connecting our programs, trainers, technology, training environments, and field partners so learning reaches hospitals consistently and effectively.

You’ll build the bridge between VQ and the frontline, shaping what should be built centrally, what should be enabled closer to hospitals, and how the two work together so VEGgies can learn, practice, and grow in the flow of their work. The result is stronger teams, more consistent capability across hospitals, and a development model that can scale with VEG.WHAT YOU’LL DOTalent Development Operations:
Lead and develop the managers and directors responsible for delivering the people, programs, systems, and infrastructure that help learning scale across VEG.Frontline Training Strategy:
Develop how training moves from curriculum into real-world learning, practice, and reinforcement across our hospitals.

Field Enablement:
Equip trainers, facilitators, leaders, and subject-matter experts with the tools, standards, and support to build capability closer to the work.

VQ + Field Partnership:
Partner across Talent Development, Operations, and other teams to clarify what should be built centrally, what should live closer to hospitals, and how the pieces work together.

Learning

Infrastructure: Build and strengthen the technology, data, training environments, vendors, processes, and operating rhythms that allow learning to scale reliably.

Talent Development Insights and Metrics:
Use demand, capacity, quality, reach, and outcome data to surface gaps, guide investment, and continuously improve how VEG develops its peopleWHAT YOU NEED
10+ years of experience leading managers and/or directors accountable for meaningful teams, capabilities, or outcomes.

Experience building or materially transforming a learning, training, enablement, or workforce-development system—not only operating established programs.

Experience delivering training or capability development across a distributed, multi-site, field, or frontline organization.

Experience balancing enterprise consistency with the realities of different markets, locations, leaders, and teams.

Strong business judgment, including making tradeoffs across people, capacity, technology, resources, and investment.

Ability to build trusted relationships and influence senior leaders and…