Desktop Support Specialist

Job Description We are seeking a Desktop Support Technician to provide hands-on technical support within a fast-paced environment. This position will support end users, including faculty, staff, and clients, while troubleshooting desktop, network, mobile device, and  technology issues.

The ideal candidate has 13 years of IT support experience, strong Windows and Active Directory fundamentals, and a working knowledge of basic networking concepts. This is a highly customer-facing position, so strong communication skills, professionalism, and the ability to work independently are essential.

Key Responsibilities Provide hands-on desktop support and troubleshooting for Windows-based computers and other end-user technology.

Support Active Directory, including adding/removing users, password resets, user profiles, and basic account troubleshooting.

Troubleshoot basic network connectivity issues involving TCP/IP, DHCP, DNS, VLANs, subnets, gateways, and LDAP.Utilize common network troubleshooting commands and tools, including ping, ipconfig, and trace route.

Assist with connectivity and troubleshooting involving switches, routers, printers, and other network-connected devices.

Support mobile and classroom technologies including Chromebooks, iPads, Smart Boards, projectors, and related AV equipment.

Provide support for collaboration platforms including Microsoft Teams and Zoom.

Assist with workstation setup, software installation, configuration, upgrades, and general hardware troubleshooting.

Troubleshoot AV and classroom technology, including familiarity with Crestron systems or similar technology.

Work directly with end users and technical stakeholders to diagnose issues and provide timely, professional support.

Work independently while collaborating with other members of the technical support team.

Required Qualifications
13 years of experience in Desktop Support, IT Support, Help Desk, Network Support, or a similar technical role.

Hands-on experience with Active Directory, including user administration and password resets.

Strong Windows desktop troubleshooting skills.

Working knowledge of fundamental networking concepts, including:

Basic LAN/WAN troubleshooting

Experience troubleshooting network connectivity using tools such as ping, ipconfig, and trace route.

Experience supporting mobile devices such as Chromebooks and iPads.

Strong hardware, software, and workstation troubleshooting skills.

Excellent communication, customer service, and interpersonal skills.

Ability to interact professionally with users at different levels of technical knowledge.

Ability to work independently and take ownership of technical issues.

Preferred Qualifications Experience troubleshooting Smart Boards, projectors, classroom AV, and other instructional technology.

Familiarity with Crestron AV systems.

Experience supporting Microsoft Teams and Zoom.

Familiarity with virtualization technologies such as VMware.

Exposure to server hardware, virtual server environments, or storage technologies.

Experience supporting network printers and other peripherals.

Ideal Candidate We are looking for someone who combines strong technical troubleshooting skills with a customer-service mindset. This person should be comfortable walking into an issue, communicating directly with the end user, troubleshooting independently, and escalating appropriately when necessary.

Experience supporting technology in classrooms or educational environments is a strong plus, but candidates coming from corporate desktop support, field services, MSP, or similar hands-on IT environments are also encouraged to apply.

Job Type & Location This is a Contract to Hire position based out of White Plains, NY.Pay and Benefits The pay range for this position is $25.00 - $30.00/hr…