Intern IT Support Specialist

In 2014, VEG was born with a mission to help people and their pets when they need it most by challenging norms and fixing the ER experience. Since then, we’ve expanded rapidly, with hospitals nationwide open 24/7/365, and created an ER experience that focuses on what our pets and pet parents really need. We’ve done the same for our people (VEGgies), finding a way to say YES so they are empowered to achieve great things, grow in unexpected ways, and find a place where they truly belong.

We’re rethinking emergency care from every angle—from how we run our hospitals to how we support the people working inside them. That’s where our headquarters team comes in. Whether building technology to make our hospitals more efficient, recruiting and growing incredible VEGgies, or bringing our brand to life through marketing, our VQ (VEG Headquarters) team makes it all possible—ensuring our hospitals and people have everything they need to help pets and their families.

VEG is a 2025 and 2026 certified Great Place to Work®.

THE JOB

As an IT Support Intern, you’ll join a fast-paced, high-impact team that supports our growing network of hospital locations and internal operations. This role offers exposure to real-world IT infrastructure, hands‑on technical support, cross‑functional project work, and field experience. It’s a unique opportunity to build core skills, contribute meaningfully, and get direct access to the people and processes behind enterprise‑scale IT and engineering systems while learning from experienced professionals in a collaborative environment.

• Complete internal IT LMS training focused on core infrastructure tools, including Okta, JAMF, and Service Now.
• Assist with large meeting (BGH) preparation, including audiovisual equipment and room configuration.
• Participate in daily ticket huddles to understand real‑time IT issue management.
• Fulfill and manage low‑risk Service Now requests.
• Shadow and support user onboarding, including laptop configurations.
• Assist with hardware setup for new hospitals (denovos), helping scale our network of hospitals.
• Join vendor alignment meetings, gaining visibility into network, ISP, and low‑voltage planning.
• Shadow and support an IT Field Agent on a site setup, experiencing infrastructure deployment firsthand.
• Contribute to Apple hardware repairs under the guidance of experienced team members.
• Begin work on low‑level Engineering tickets.

WHAT YOU NEED

• A strong interest in IT support systems, infrastructure, or engineering.
• Basic familiarity with macOS hardware setups.
• Eagerness to learn and apply concepts in a real‑world environment.
• Strong communication skills and a willingness to collaborate with different teams.
• Comfort with hands‑on work, from preparing hardware to participating in on‑site field visits.

WHO YOU ARE

• Empathetic, instinctively taking a people‑centric approach, whether supporting your colleagues or making an effort to understand different perspectives
• Have a sense of humility; acknowledging mistakes, sharing credit with others, and lifting up your team’s’ accomplishments
• Feel a strong sense of ownership over your work, taking responsibility for outcomes and staying committed to achieving long‑term, impactful results
• Curious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledge

HOW WE INVEST IN YOU

• Competitive Compensation - $21/hour + bonus + benefits.
• Comprehensive health and wellness benefits that start on day one, and access to free therapy or counseling.
• Paid parental leave, up to 12 weeks at 100% of regular salary, and offering inclusive fertility and family‑building care for all types of families.
• Unlimited PTO to…