LS - Line Service Manager

LS - Line Service Manager

White Plains, NY

The Line Service Manager is responsible for all aspects of all Line Services activities. The Line Service Manager will insure departmental compliance with appropriate rules, regulations, and policies of the Company, the Airport Authority, and all local or State agencies affecting the Airport and FBO operations. The Line Service Manager sets the tone for the overall quality of the operation and must strive to be a technical subject matter expert with regard to all areas of the operation.

Headquartered in Plano, Texas, Atlantic Aviation welcomes customers at more than 100 fixed base operator (FBO) locations – from the Hawaiian Islands to Caribbean islands and all points in between throughout the US. We offer a wide range of aircraft ground handling and flight hospitality services, including fueling and line services, hangar and ramp storage, modern executive terminals for passengers and crews, and much more.

We are firmly committed to diversity, equity, and inclusion throughout our network and aspire to be the employer of choice in our dynamic segment of aviation. We invest in enhancements to our safety, service, technology, and strategic infrastructure in order to provide more choices, improved experiences, and better value for customers. Atlantic Aviation intends to lead the way to a more sustainable future for business and general aviation.

Atlantic Aviation is “local everywhere” – providing a safe, friendly, and familiar experience across North America.

• Maintain site practices and procedures that contribute to a safe, profitable, positive, and enjoyable work environment while applying the "Atlantic Attitude" at all times.
• Supervise ramp, hangar, and fuel storage facility activities to assure safe, efficient and timely delivery of service to our customers. Communication of work progress and significant issues with the Operations Manager or General Manager.
• Ensure proper staffing and delegate work assignments for all Line Service workers. Monitor and update daily aircraft arrivals and departure requirements. Ensure that timely service meets customer expectations.
• Design and facilitate appropriate daily communication with Customer Service Representatives to ensure service accuracy and completeness.
• Interface with customers to ensure all servicing requirements are met and that customers are satisfied with our service. Resolve customer service issues.
• Understand the departmental profit and loss statement, quarterly forecasting, and annual budget processes and the effects of business decisions made for the department.
• Responsible for understanding opportunities and risks of the operation and developing strategic goals and objectives to maximize operating profit for the base.
• Responsible for the design and implementation of the workplace culture that strives for the highest degree of excellence in safety and environmental compliance, customer service and support standards, and employee retention and performance development.
• Enforce company policy and procedures. Administer disciplinary action as directed by the Operations Manager and General Manager.
• Inspect entire facility for cleanliness and proper equipment operation. Report all facility discrepancies to the Facility Supervisor.
• Operate fuel trucks, tugs, baggage handling and various other pieces of equipment as needed.
• Initiate incident reporting, investigation, and assist solution planning for preventing reoccurrence.
• Inspect and sign off all aircraft cleaning service orders.
• Monitor and maintain proper fuel inventory at the storage facility.
• Daily quality assurance and accuracy of paperwork and auditing of fuel paperwork.
• New employee interviewing, indoctrination and training.
• Overtime staffing and approval.
• Conduct Manpower analysis.
• Payroll submittal and vacation approvals, maintaining vacation balances.
• Any additional duties that may be specific or unique to your location assigned by Management which may include functioning as a Line Service Technician or Customer Service Representative.

• High school graduation.
• 5 years of line…