Field Outreach Specialist

Field Outreach Specialist

Join to apply for the Field Outreach Specialist role at CHOICE of NY.

$36,000.00/yr - $38,000.00/yr

Title
:
Field Outreach Specialist

Reports To
:
Homeless Outreach Supervisor

FLSA
:
Non-Exempt

Status
:
Full-time

Supervisory Responsibility
:
Not Applicable

CHOICE is an agency that takes pride in providing case management and advocacy services for clients with mental health or physical health illnesses. We specialize in providing quality coordination of care, referrals, peer support, groups, and other related services in a friendly environment.

The Street Outreach Specialist is part of a coordinated outreach team that identifies and engages people living in unsheltered locations, such as in cars, parks, abandoned buildings, encampments, and on the streets. The team also outreaches shelter homeless individuals and those at risk of becoming homeless. Through this work, the team ensures basic needs are met while supporting individuals along pathways toward housing stability.

• Identify and build relationships with organizations and individuals in places such as hospitals, shelters, partner agencies, medical care clinics, mental health providers, soup kitchens, food pantries, and other community resources to promote CHOICE’s mission.
• Respond to community calls and requests from public agencies, businesses, libraries, hospitals, family members, and others regarding homeless individuals and those experiencing crisis.
• Co‑respond to crisis calls with local government agencies.
• Outreach to identified “hot spots” at times when individuals are most likely to be found (early morning and some evenings).
• Establish rapport and reduce harm by providing critical, life‑saving resources such as food, water, clothing, blankets, and other necessities.
• Using a trauma‑informed approach, provide crisis intervention, harm reduction, and culturally responsive engagement techniques.
• Meet one‑on‑one with persons needing services and screen to determine eligibility.
• For persons eligible to receive benefits, remain in close partnership throughout enrollment until intake is completed.
• Act as a support partner by assisting clients with essential care relationships through enrollment processes.
• Review with Outreach Supervisor or appointed staff for final approval of potential clients.
• Complete street outreach assessment (VI‑SPDAT) as requested by the Outreach Supervisor.
• Document all outreach efforts in HMIS, Relevant, and Awards database.
• Attend meetings at the Department of Community Mental Health to review client cases and participate in community events.
• Proactively report to the Homeless Outreach Supervisor trends, relationships, and developments in the field; track activity, clients, and outcomes.

• Conduct daily street outreach and respond to calls for assistance.
• Conduct a minimum of 20 intakes per week.
• Track activities and outcomes.
• Speak Spanish (required).

Full‑time

$36,000.00 - $38,000.00 per year

• 401(k) matching
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

• 8‑hour shift (10 am – 6 pm, 11 am – 7 pm, and some 9‑5 workdays)
• Monday to Friday (some weekends)

• Bachelor’s degree (Preferred)

• Outreach: 1 year (Preferred)

• Spanish (Required)

• Driver’s License (Required)

Entry level

Full‑time

Other

Mental Health Care

Referrals increase your chances of interviewing at CHOICE of NY by 2x.

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