Customer Service Rep​/Teller

Join to apply for the Customer Service Rep/Teller role at Glacier Bank
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Starting Wage: $18.20/hr location: 319 E 2nd St, Whitefish, Montana. Apply here:

• Employee will greet customers with a smile and assess and fill their needs in a professional manner.
• Communicate effectively while working quickly and with accuracy.
• Extensive contact with customers, vendors, the public, and bank staff; maintain professionalism and courtesy to enhance bank image.
• Process deposits, withdrawals, cash checks (customer & non‑customer), buy & sell cash, change orders, cash advances, loan payments, cashier's checks, GL credit/debit, advice of credit/debit, Canadian exchanges, telephone transfers.
• Print statements and cash savings bonds.
• Fill out fraud & non‑fraud debit card disputes and ATM disputes.
• Use Haberfeld brochure to select the right account type for customers.
• Use and clean branch capture machine.
• Use currency counter, coin counter, MICR printer (for printing counter checks), Teller Cash Dispenser, Teller Cash Recycler (if applicable).
• Use and find information in Silverlake, Vertex, Net Teller, Passport.
• Know where all logs can be found in the branch and what each log is used for.
• Know and understand Regulations: D, DD, E, CC, OFAC, Privacy, CIP, BSA.
• Knowledge of Personal and Business Account Types, Online Banking, Bill Pay, Mobile Check Deposit.
• Know proper process and what is needed to let a customer into a Safe Deposit Box.
• Acknowledge customers right away and demonstrate appropriate conversation while helping customers on the phone and in person.
• Demonstrate proper cash handling skills and keep cash drawer and teller work neat and organized.
• Maintain cash drawer limit.
• Understand importance of clean desk policy, customer confidentiality, and locking workstation.
• Apply dual control appropriately from start to finish when necessary.
• Know proper process for working with a dormant/escheat account.
• Properly /verify customers.
• Read account and customer alert messages every time and understand their importance.

• Service quality: embrace service pledge and provide extraordinary and consistent service to all internal and external customers. Listen to and ask about customer’s needs.
• Participate in required training, staff meetings, and lobby displays.
• Participate in community service and bank-sponsored activities that support Glacier Bank’s mission and values.
• Provide superior internal and external customer service; demonstrate self‑governance, courtesy, respect toward external and internal customers.
• Complete required bank training courses within assigned time frame(s).
• Comply with all company policies and procedures and all applicable laws and regulations, including the Bank Secrecy Act, the Patriot Act, and OFAC. Complete assigned online training courses and achieve a passing score by due date.
• Represent Glacier Bank professionally, maintaining image, confidentiality, a positive "can‑do" attitude, flexibility, and adaptability to meet bank and customer needs. Keep work area tidy and preserve customer privacy.
• Consistently maintain regular and reliable attendance.
• Perform additional duties as requested or assigned.

• High degree of attention to detail and excellent organizational skills to perform in a fast‑paced environment.
• Ability to prioritize and organize heavy workload(s) and demonstrate effective time management skills.
• Ability to work professionally and consistently demonstrate courtesy, customer service, and tact in a fast‑paced, deadlines‑oriented environment.
• Ability to work quickly and accurately; handle multiple competing deadlines and make decisions based on regulations, company policy, knowledge, and experience.
• Ability to work independently and in a team environment.
• Ability to understand and follow complex written and oral instructions.
• Ability to communicate effectively verbally and in writing.
• Basic computer skills with knowledge of word processing, spreadsheets, ten‑key, and general computer applications.
• Working knowledge of standard office equipment.
• High school diploma or equivalent.

• Moderate level of banking knowledge…