Recreational Intern Whitefish, MT

The Recreation Intern supports the daily delivery of complimentary guest amenities, recreational activities, andon-property experiences. This position helps create a welcoming, active, and memorable atmosphere for guests by maintaining guest activity areas, assisting with complimentary offerings, supporting hotel departments, and responding to guest needs throughout the property.

The Recreation Intern is expected to be highly visible, approachable, proactive, and flexible. This role will assist with a variety of guest-experience projects and operational needs as directed by management.

• Assist withthe setup, operation, replenishment, cleanup, and tear-down of complimentary guest amenities, including ice cream service, s’mores service, lawn games, and other seasonal offerings.
• Bring complimentary ice cream to the pool as scheduled and maintain a clean, organized, guest-ready service area.
• Set up, host,and tear down lawn game tournaments and other informal guest activities.
• Organize paddlecraft, paddles, life jackets, and related marina equipment throughout the day.
• Conduct regular property walks to identify guest needs, cleanliness concerns, safety issues,maintenance needs, and opportunities to improve the guest experience.
• Walk the Main Lodge, Viking building, pool area, marina, and other common areas regularly toensure spaces remain clean, organized, welcoming, and guest ready.
• Assist guestswho appear to need directions, recommendations, assistance, or general information about the property and surrounding area.
• Check in with Concierge regarding guest deliveries, errands, and requests that may require assistance throughout the day.
• Check inwith the marina team regularly to determine whether support is needed.
• Carry and monitor the Front Desk radio during the shift and respond to requests involving common-area cleanliness, guest needs, or operational support.
• Create work ordersfor broken items, maintenance concerns, or safety issues and submit them to management as directed.
• Assist with keeping common areas, activity spaces, amenity stations, and outdoor guest areas cleanand organized.
• Maintain inventory of guest-amenity supplies, lawn game equipment, ice cream supplies,
• S’mores supplies,signage, and related materials; notify management when supplies are low.
• Assist with special events, holiday programming, group activities, seasonal experiences, and other hotel initiatives.
• Maintain a positive,professional, and hospitable presence while representing the Lodge at Whitefish Lake.
• Support good public, departmental, employee, and guest relations.
• Anticipate guest needs and take ownership of the overall guest experience.
• Maintain high ethical standards, professionalism, and a positive attitude.
• Perform additional duties and special projects as assigned by management.

The Recreation Intern should possess strong guest service, communication, and interpersonal skills. This individual must be comfortable engaging with guests of all ages and providing friendly,helpful assistance throughout the property.

• The ability to communicate effectively with guests, staff, management, and ownership verbally,in writing, and over the phone.
• Excellent interpersonal,organizational, and problem-solving skills.
• Ability to remain calm, professional, and solution-oriented in high-volume or changing environments.
• Ability and willingness to work independently while also supporting a team environment.
• Ability and willingness to adhere to all Averill Hospitality policies and ensure departmental compliance.
• Ability to prioritize tasks, manage time effectively, and shift focus as guest and operational needs change throughout the…