Lodge Intern Whitefish, MT

The Lodge at Whitefish Lake, one of Montana's AAA Four Diamond resorts, is seeking a College Intern to work with our Hotel Team! All employees receive perks of $50 rooms at any of our properties, and discount rates at our spa, restaurant, and retail.

The Lodge Intern position deals closely with all aspects ofthe Rooms Department (front office, housekeeping, guest services) from arrivalto departure. The associate must be knowledgeable about each area of the property, operating systems, as well asthe amenities we offer to be able to communicate these to the guest.

• Ensure all guest concerns and requests are resolved promptly and properly.
• Ensure the accuracy and completion of daily checklists.
• Ensuring the accuracy and completion of allfolios and room charges daily.
• Use of resort software and phone switchboard.
• Knowledge of One Drive and Microsoft Office Suites for daily use including scheduling shuttles for arriving/departing guests.
• Assists in maintaining all Front Desk logs and materials including information binders, and phone lists.
• Always wears the proper uniform.
• Knowledgeable of cash handling and credit policies.
• Schedule flexibility required, days, evening,and weekends, required, Night Audit shifts as needed.
• Maintain all logs including ski ticket logs,patience voucher logs, and package logs.
  
  Notifies Front Office Manager when inventories are low.
• Works closely with housekeeping, concierge, andvalet.

• Ability to communicate effectively verbally, in writing, and overthe phone, with Staff, Senior Management team members, and Ownership.
• Excellent leadership, interpersonal and problem-solving skills.
• Ability and willingness to adhere to all Averill Hospitality policies and ensure departmental personnel compliance.
• Ability and willingness to work with various office equipment and software systems.
• Must maintain a positive influence in the community and positive relations with area vendors.
• Teamwork – Balances team and individual responsibilities, exhibits objectivity and openness to others’ views, welcomes feedback, contributes to building a positive team environment, and prioritizes the team’s success aboveown interests.
• Quality – Meets productivity standards, completes work promptly,strives to increase productivity, works quickly and efficiently.
• Guest Service – Responds promptly to guests’ needs and takes ownership of the overall guest experience.
• Professionalism – Respectably approaches others, reacts well under pressure, treats others with respect and consideration regardless of status or position, accepts responsibility for own actions, follows through on commitments.
• Profitability – Makes a conscientious effort to help minimize waste of products, equipment, and supplies to increase the department’sprofitability and the entire property.

• Inspecting guest rooms.
• Assisting in counseling employees.
• Resolving guest complaints.
• General office duties.
• Maintain strong relationships withteam members.
• Inspect public areas.
• Help manage Lost & Found.
• Assist other departments when needed.
• Reports necessary maintenance issues.
• Follows departmental policies and procedures.

Follows company policies and procedures andother duties as assigned by Director.

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the Front Office Manager based upon the requirements of the company.

• Participate in industry organizations.
• Maintain an open line of communication between guests, employees, and management.
• Assist in any…