Operations Manager

Fixed Operations Manager – Don "K" Whitefish

Join to apply for the Fixed Operations Manager role at Don "K" Whitefish
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This range is provided by Don "K" Whitefish. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Wages: $13,000-$20,000 per month ($156,000-$240,000 per year).

Working in a locally owned, family‑operated company that has been in operation since 1990. Employee discounts, a full package of benefits, and a wonderful work environment are offered.

Located in a small town with access to outdoor activities such as skiing, snowmobiling, hiking, swimming, kayaking, and proximity to Glacier National Park.

The Fixed Operations Director oversees all aspects of the Service and Parts Departments for Don K Chevrolet and Don K Chrysler Dodge Jeep Ram. This leader is responsible for driving profitability, operational excellence, customer satisfaction, and team development across both rooftops. The Director ensures that all processes, staffing, financial performance, and manufacturer requirements are met while building a culture of accountability, professionalism, and exceptional customer service.

• Previous experience as a CDJR service manager is preferred. Multiple years in a service manager role is a requirement.
• Good negotiating, accounting, management, multi-tasking, and computer skills.
• Strong leadership, communication, and organizational skills.
• Knowledge of federal, state, and local regulations affecting the operation, hazardous waste disposal, and OSHA rights‑to‑know regulations.
• High school diploma or equivalent is required. ASE certifications are a plus.

This demanding management position may require extended working hours, nighttime, or weekends. Service department employees work indoors or around the shop which can be noisy with dust, fumes, battery acid, gasoline, and chemical cleaning materials. Weather conditions may vary by season. Must be able to move about the complex in all weather and enter/exit most types of vehicles.

• Paid Vacation and Paid Personal Leave
• Paid Holidays
• Medical, Dental, Life, Vision, and Disability Insurance
• Employee Discount
• 401(k) Retirement Plan Match
• Family Friendly Work schedules
• Employee Discounts on Services
• Great work environment
• Excellent Advancement Opportunities

• Acts as a goodwill ambassador for the dealership by promoting professionalism and maintaining exceptional customer satisfaction standards.
• Maintains efficient communication within and between departments, fostering teamwork, harmony, and a collaborative environment.
• Hires, trains, develops, and mentors Service Managers, Parts Managers, Advisors, and key personnel.
• Leads and enforces consistent service and parts processes across both Chevrolet and CDJR operations.
• Conducts regular department meetings with managers to review performance, goals, and action plans.

• Prepares annual operating budgets, forecasts, and department goals for both Service and Parts Departments.
• Monitors profitability, gross margins, productivity, expenses, and overall financial performance.
• Reviews daily, weekly, and monthly reports and adjusts strategy to meet or exceed targets.
• Identifies and drives new revenue opportunities such as accessory sales, fleet business, wholesale parts growth, or improved service retention.
• Implements cost-control strategies related to shop supplies, equipment purchases, parts inventory, and staffing.

• Ensures proper shop loading, dispatching procedures, and technician workflow to maximize efficiency and labor sales.
• Oversees scheduling systems, dispatch systems, DMS utilization, MPI technology, technician tablets, and customer communication tools.
• Ensures accurate and timely repair order documentation, compliance, and billing accuracy.
• Monitors key performance indicators (KPIs) such as technician productivity & efficiency, ELR, hours per RO, parts gross profit & inventory turn, shop capacity utilization, fixed…