Workforce Development Communications & Operations Assistant

Workforce Development Communications & Operations Assistant

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Provides administrative, fiscal, and technical support within the Center for Workforce Development, serving as a key point of contact for faculty, staff, students, and community partners. Coordinates a wide range of clerical and operational activities that support workforce initiatives and training programs across multiple disciplines. Assists with maintaining partnerships and facilitating communication between the college, local businesses, and the community to advance innovative learning opportunities.

Performs varied assignments of moderate complexity under general supervision, contributing to the department’s mission of connecting education with workforce needs.

Reports to the Executive Director of Workforce Development in the Center for Innovation and Learning.

Day to Day Duties:

• Supports departmental accounting functions including budget tracking, forecasting, invoice processing, purchasing, and year‑end close‑out in collaboration with the Business Office and Finance Department.
• Develops and manages spreadsheets and record‑keeping systems to ensure compliance with college policies and grant requirements.
• Prepares and analyzes reports on financial and program metrics; provides real‑time and historical performance data to support operations management.
• Maintains fiscal and program records for all Workforce Development grants, scholarships, and third‑party funding programs.

• Serves as the primary Banner registration contact for Workforce Development courses, handling course setup, grades, data entry, and reporting, including new course curriculum submissions.
• Initiates and tracks instructor paperwork, contracts, payroll documents, and course outlines for audits, accreditation, and institutional review.
• Assists in managing program budgets and departmental documentation for noncredit and workforce programs.
• Processes purchase requisitions, check requests, and budget transfers; orders supplies and oversees office equipment maintenance.
• Develops and maintains an operational manual and provides clerical and logistical support for departmental meetings, events, and special projects.

• Manages the Workforce Development email inbox and responds to student inquiries promptly, following departmental communication protocols.
• Receives and directs calls and visitors, providing excellent customer service to students, partners, and internal departments.
• Coordinates student registration processes and supports program communications.

• Manages Workforce Development social media accounts and supports marketing initiatives to promote programs and events.
• Coordinates publication updates for noncredit schedules and maintains departmental web content.
• Provides event and conference support, serving as liaison between organizers and departments.

• Manages the WEDnet account and related processes for LCCC, ensuring accurate documentation, compliance, and timely reporting throughout the fiscal year.

• Performs other duties as assigned to support the Center for Workforce Development.
• Maintains an operational manual for this position.

• Associate’s degree in accounting from an accredited institution OR high school diploma/equivalent and minimum of two‑year work experience in an office setting.

• Act 153 Clearances (Act 34 PA Criminal Background, Act 151 PA Child Abuse History, Act 114 FBI Clearance Fingerprinting)

• A minimum of two years’ office or related experience.
• Proficient with Microsoft Excel and Office, in order to store data, create reports, produce schedules, and perform other tasks.
• Excellent with Excel spreadsheets, including data tracking, formula creation, and reporting.
• Ability to manage budgets, reconcile accounts, and support fiscal processes.
• Analytical skills:
  Must possess analytical skills essential for reviewing information,…