Director of Treasury Management

The Director of Treasury Management provides strategic leadership for German American Bank’s customer-facing treasury management business, including sales, product delivery and development, implementation, and service. This role drives profitable growth in commercial operating deposits, treasury fee income, and customer relationships by delivering integrated payments, receivables, liquidity, and fraud-prevention solutions. Reporting to the EVP Chief Banking Officer, the Director partners across Commercial Banking, Retail Banking, Operations, Technology, Finance, Risk, and Compliance to deliver exceptional customer experience and scalable, consistent delivery model.

• Develop and execute a multi-year treasury management strategy and annual business plan aligned with the Bank’s deposit and revenue growth priorities, customer needs, and risk appetite. Establish goals for commercial operating deposits, treasury fee income, payment activity, and customer adoption.
• Manage treasury management financial performance, including annual revenue and expense budgets, product and relationship profitability, pricing standards, account analysis, and fee exceptions within delegated authority. Partner with Finance and Line of Business leadership on deposit economics and earnings credit assumptions.
• Partner with Commercial Banking and other customer-facing teams on coordinated calling plans, needs assessments, proposals, referrals, and relationship expansion. Establish disciplined pipeline management and CRM practices to convert opportunities into implemented services, operating deposits, and recurring fee income.
• Own the treasury management product roadmap and lifecycle for the Bank’s approved services, including ACH, wire transfers, remote deposit capture, lockbox, positive pay, commercial digital banking, liquidity solutions, and card or merchant services in coordination with the responsible business owners. Develop business cases, evaluate vendors, and lead cross-functional launch, testing, training, and adoption activities.
• Maintain senior-level relationships with key business customers and prospects, providing consultative guidance on payments, receivables, cash flow, and fraud prevention. Sponsor complex implementations and service escalations, gather customer feedback, and coordinate solutions that improve retention and deepen relationships.
• Lead the treasury management sales and service teams as assigned within the organizational structure. Recruit, coach, and develop talent; establish clear responsibilities, staffing plans, cross-training, and succession coverage; and build a collaborative, customer-focused culture with strong risk discipline.
• Establish end-to-end customer onboarding, implementation, training, and service standards with clear handoffs among Sales, Operations, and Technology. Monitor implementation cycle time, accuracy, service responsiveness, and customer issue resolution; improve workflows and capacity to support scalable growth across the Bank’s markets.
• Partner with Technology, Operations, and third-party risk management on vendor selection, service-level expectations, performance reviews, system enhancements, and business continuity testing. Coordinate customer communications and escalation procedures for service disruptions.
• Provide executive leadership with a regular business scorecard covering operating deposit growth and retention, treasury fee income, profitability, pipeline conversion, product adoption, implementation and service performance, and significant risk issues. Explain variances and recommend corrective actions and resource priorities.
• Coordinate ongoing product, consultative-sales, and fraud-awareness training for treasury management…