Customer Service and Administration Assistant

Customer Service and Administration Assistant Full-Time | 40 hours per week (Monday – Friday) About the Role As a key member of the Office Admin Team, you will work closely with Customer Service and Admin colleagues to ensure smooth day-to-day operations. This varied role involves supporting order processing, returns management, and customer service, while helping to maintain efficient office administration.

Key Responsibilities
- Provide administrative support across all areas of operations
- Process and manage sales orders accurately and efficiently
- Handle customer queries and ensure timely order tracking
- Coordinate and manage product returns and related documentation Key Skills & Competencies
- Strong attention to detail and organisational skills
- Excellent communication and customer service skills
- Self-motivated and able to work independently
- Proficient in Microsoft Word and Excel

Desirable Experience
- Familiarity with Net Suite or other ERP systems
- Understanding of third-party warehousing or transport logistics
- Experience in B2B/B2C customer service
- Knowledge of return logistics processes